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HT-C6930W Sound Issues

by dte421 / February 25, 2011 10:22 AM PST

Purchased the HT-C6930W about 2 months ago. Great system, and I've had no issues... until now. I have my cable box directly feeding into the home theater, as the HDMI1 input, and suddenly, I cannot get that to produce any sound. The picture works fine, but no sound. The Ipod dock, the Blu-Ray player, and the streaming Netflix and streaming Vudu apps do not have this issue. It's solely on the HDMI1 input. Any ideas???

Thanks in advance!
Andrew

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HT-C6930W Sound Issues
by Samsung_HD_Tech Samsung staff / February 25, 2011 7:08 PM PST
In reply to: HT-C6930W Sound Issues

dte421,

If it's just the cable box that's not providing audio into the receiver, you might try checking or adjusting either the audio output settings, or in some cases, resetting (unplugging momentarily) the cable box might be able to fix this issue.

--HDTech

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From another model I read this.
by R. Proffitt Forum moderator / February 26, 2011 2:15 AM PST
In reply to: HT-C6930W Sound Issues

"How do I set up my surround sound to my TV with HDMI cables?1 answer10/25/1012/11/10

Here is what one of the reviewers wrote. See if this helps you out too: "You need to add an optical digital cable to be able to get tv to work through speakers. I used an hdmi cable for outgoing stuff to tv and an optical cable to input from tv. I also had to call 800 number to correct settings . It was only playing out of front speakers from tv until I changed to matrix mode.This is glossed over in the manual and a bigger explanation is needed."

I wonder if this needs that too?

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