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HT-C5500 Popping Noises

by Atlee_D / December 13, 2010 4:00 AM PST

I have a less than one month old HT-C5500 BlueRay Surround Sound receiver. The first 10 hours or so were fine. After that though, it has started making a "popping" noise like an old-fashoined stop watch. The noise increases in volume and decreases with the volume control. Goes silent when the system is muted, but continues if the DVD is paused (it will be the only noise coming through the system at this point). It seems to be only the two front speakers making the noise and I can switch inputs to make the noise come out of the rear speakers instead (it is not the speakers specifically causing the noise). There seems to be a faint occurrence of it in the sub-woofer as well.
Any tips on how to address this? I really don't want to have to un-run all of the speaker wire to get this back to BestBuy.
Any help is appreciated.
Thank you,
A

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HT-C5500 Popping Noises
by Samsung_HD_Tech Samsung staff / December 13, 2010 8:02 AM PST

Atlee_D,

I'm sorry to hear that you're having this issue.

Unfortunately, I'm not sure what's causing the problem, so it's difficult to offer options when I can't suggest what the diagnosis is.

Does this happen with other discs? I'm thinking that the pop noise might be a scratch on the disc. Normally, that would also affect the picture, but see if it happens with other discs. If it does, it may be defective or require service.

--HDTech

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Thank You
by Atlee_D / December 13, 2010 10:48 AM PST

Thank you for your quick response.
It was making the popping noise regardless of whether it was playing a DVD, watching NetFlix movies directly through the player, or playing the TV or Xbox through the optical audio. After experiencing the problem after making sure the firmware was up to date and experimenting with every audio setting option, I ended up boxing it up and exchanging it at BestBuy. The new one is hooked up and working great.
Thanks again.
A

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Thank You
by Samsung_HD_Tech Samsung staff / December 13, 2010 10:55 AM PST
In reply to: Thank You

Atlee_D,

Great news. I wish I could have offered something to cut down on the extra work of exchanging it, but I'm glad to hear that it's resolved.

Thanks for your kind words.

--HDTech

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HT-C5500 Popping Noises
by GJ_DAN27 / January 4, 2011 3:48 PM PST
In reply to: Thank You

Hello Atlee_D i seem to be having the same problem with mine, a 'popping' sound that seems to come and go mainly when i start up the unit. Just wondered have you had any problems with your new one? I might have to go down the route of exchanging mine at BestBuy also.

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