Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

HT C5500 netflix

by eastcanucker Oct 30, 2010 11:17PM PDT

I've read numerous complaints about the Samsung HT C5500 netflix problem. I am also having the same issue with either nothing happening at all, or "stop" is displayed on the player and requiring a system restart. I have read absolutely nothing about when Samsung is going to fix this problem. If I had the money, I would just go out and buy a different brand, but I'm stuck with it.

Samsung, when are you going to fix the problem????

Discussion is locked

7 Posts
- Collapse + Expand Details
- Collapse -
Update
by doofus88 Nov 1, 2010 1:38AM PDT

Did you get the new update ver.1018.0?
It was for netflix you can now browse movies.

- Collapse -
HT C5500 netflix
by mitche111 Nov 1, 2010 6:24AM PDT

Are you sure this is for the HT C5500? Current update release is 1012.0 for the home cinema HT-C5500 however the blu ray player BD-C5500 has the 1018.0. If it was for the HT-C could you send the link for that update and confirm if Netflic works please? Thanks.

- Collapse -
HT C5500 netflix
by Samsung_HD_Tech Samsung staff Nov 1, 2010 8:20AM PDT

mitche111,

You might make sure that the firmware is for your region.

The www.samsung.com/us/xxxxxx is for US products.
The www.samsung.com/ca/xxxxxx is for Canadian products.

You don't want to install the wrong firmware, and the numbers can vary by region.

If you continue to have a problem with your player, call 800-SAMSUNG and see if they can assist or have your unit set up for service.

--HDTech

- Collapse -
HT-C5500 Netflix
by mitche111 Nov 1, 2010 11:30AM PDT

Hi HDTech
Thanks for the response.
Sure, the latest Canadian firmware is 1012.0 and my unit has updated itself via the internet to this version, so no worries as I'm in Ca. My concern was that Dufoos88 mentioned a 1018.0 version, hense the above questions.

I had contacted the Canadian Samsung helpdesk however they said that there should be another firmware upgrade to resolve the issue. Still waiting and still have the blank netflix screen of death...

Any further advice would be welcome, thanks again.

- Collapse -
OOPS... WAIT...
by Samsung_HD_Tech Samsung staff Nov 2, 2010 2:07PM PDT

I made a mistake.

The BD-C5500 has 1018.

You have the HT-C5500, which lists 1012.0 as the latest firmware update.

So you do have the latest firmware update at this time.
http://tinyurl.com/29w3zmf

If Samsung Canada noted that there was a firmware update coming, then they would have more information on that than me.

My apologies, but I caught that as I was posting it.

--HDTech

- Collapse -
A quick note.
by MDFlax Nov 2, 2010 9:24PM PDT

I delete the post you made the error in. I hope that's what you meant by 'editing out'.

Mark

- Collapse -
Yes
by Samsung_HD_Tech Samsung staff Nov 3, 2010 10:28AM PDT

Yes, thank you.

--HDTech

Back to Samsung forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info