Find the product manual, then where in that manual it shoes that feature and if it's broken call it in. Unless folk report the broken feature then Samsung won't know to fix this.
I used to have an old firmware (BEv 2.06 (Oct.16.2009)) which when playing a playlist from the ipod it used to play according to the order of the playlist.
Last month I updated to the latest firmware (ver 2.90 Jun.17.2012) as had problems playing a blueray disk, now when playing a playlist from the ipod it now plays in alphabetical order.
I used to create playlists as I was never able to shuffle songs songs as would always play in alphabetical order, hence personalized playlists, but now I can''''t even do that. This is using the ipod dock provided.
Can anyone offer any suggestions?