HP is not the only company that would result in a post like yours.
I don't see much wrong here except the industry is failing to educate the owners about how hard disks and your files will vanish. That is, they don't talk or educate the owners about backup.
I have a Pavillion a810n still under warranty. On Wednesday (1/4) the power switch broke and the computer would not turn on. I called HP tech support and after a long tech call we decided that the machine needed to be send in for the repair to replace the switch. HP allows for no other way to do this. They will not send me the switch -- it plugs into the motherboard and snaps into the front benzel takes about 2 minutes.
I was told all the shipping would be done overnight -- a lie! Found out by accident that it is all done 2nd day. They need to ship me a box, I pack it send it back they fix it send it back. The time line is something like this the box was sent on 1/5, I get it 1/9 -- weekend in there, I send it back 1/10 they get it 1/12 or 1/13, it can then be on their bech for up to 9 business days! So it could be 1/25 before they ship it back I get it back about 1/27 unless we catch a weekend and then it becomes 1/31!
I am in the middle of a major project and asked if I could remove the hard drive and not send that back with the repair -- was told if I did that they would send the computer back to me right away and not do the repair!
They also told me the first thing they do is reformat the hard drive no matter what! I had to pay $50 for some data migration that they won't pay for -- not sure why they need to reformat but they said they always do.
We have been long time buyers of HP products -- never again.
I have been up and down the food chain trying to find a different way to fix this and you can't even get the switch as a seperate thing.
Just thought you might want the heads up abut HP if you are thinking aobut buying their products