I'm assuming you are trying to use ink cartridges from some source other than HP approved and that these are cartridges that have been refilled, not by you but by the seller.
If so, this is my response.
We know that some 3rd party ink cartridge sellers are less than, what can I say, perfect. We also know that refilling cartridges is often tricky and the instructions differ for each make and model. Also, if a cartridge is used over and over again for refilling, some weaknesses can result. So from my point of view, despite the inordinate cost of Printer manufacturer approved printer cartridges, I would always use approved cartridges.
But not only that, if using approved cartridges doesn't immediately fix the problem, disconnect the printer, uninstall the printer, uninstall the HP printer software, reboot the computer, then reinstall the software and only then re-connect the printer.
If the problem still remains then it is possible the printer is damaged.
Hey, all. I am so frustrated. I have been routinely using refilled ink cartridges in my HP All-in-One Officejet J6450 printer. The last time I replaced both of the ink cartridges I had to deal with getting around HPs by now usual messages and other interferences designed to disrupt my printing experience including having to uninstall and reinstall the printer, and then re-registering it with HP online. (Perhaps I invited these problems by registering in the first place?! Note to self!) But, with this last cartridge change HP has gone too far! I am no longer able to print any document I send to the printer-period! Every time I try to send a doc to the printer the HP Solution Center sends me a message that there is a printer error-yeah, an error that comes from HPs evil end! I know the printer is functioning properly on its own as I can print test pages and make copies just fine.
I would love to know what I can do to "unsabotage" my printer. I should have every right to use whichever ink cartridge I choose that does not infringe on HPs patented ink formulas.
This feels like a personal attack when my family's and my own work is so arbitrarily disrupted!
Please respond to this post if you have an effective countermeasure for me. Thanks.