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General discussion

HP tx1000 Wireless Assistant Issues

Jun 14, 2008 6:38AM PDT

Hey everybody,

I currently have been running on an HP tx1000, 160GB Hard Drive, 4GB SODIMM DRAM, and nothing else too fancy. For anyone not familiar with newer HP laptops, a lot of them include a wireless switch which is blue when enabled, and amber (orange) when disabled. Out of nowhere one day, my Wireless Status Indicator Light turned amber. After contacting HP once, they ran me through a series of SoftPak installations. These including flashing the BIOS, updating the WLAN card driver and reinstalling the newest version of HP Wireless Assistant.

This provided a temporary fix, but at no particular time, my Wireless Light will turn amber and the WLAN will cease to work again. I contacted HP's support and they confirmed this was a hardware issue. I understand that they "can't determine the extent of the issue until physical checkup has taken place." However, this seems like a common issue. I am reading on lots of forums about different possibilities of a problem.

My first course of action is to replace the Broadcom Wireless LAN card and see what that does. Has anyone come across this issue? I have read some things about the motherboard being the issue, and not triggering the wireless card properly.

My second course of action is if that new WLAN card doesn't work, to just purchase an external WLAN card to bypass having to get a new notebook PC.

I greatly appreciate any comments on my courses of action and what people may think to resolve this nightmare issue. How can I rickroll people without a WLAN connection? Haha.

Discussion is locked

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...and even more successfully.... and "perhaps" the answer..
Oct 4, 2008 1:50AM PDT

Certainly for my system.... the discovery is that the BIOS held a more permanent solution...during the boot process, the "Escape" key allows you to change the Boot order for a single boot, and "F-10" to correct/change your Boot-Up for good.

Here's what I did this AM...

A. F-10... went to Boot Order, enable Network access (mine was disabled...All others were already enabled)

B. Change Boot Order to Hard Drive first (before CD/DVD drive)

The result, the blue light has comes on after the horizontal progress bar is done, and as the HP logo pops up.

Side benefit... I swear my boot-up is faster.

No need for either the F-8 or F-11 boot distraction, in otger words my system works like it should.

Good luck, again.

Derek

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HP TX1320 laptop problem
Nov 29, 2008 3:21AM PST

I have a HP TX1320Us which is a one of the most expensive laptop out there. I had got it Dec 2006 for 1300$.
I got the laptop and excitedly opened it and i see the wireless isnt working and the harddrive is making crazy noise and the laptop is over heating.
So i call HP and very generously they repair my laptop and send it back to me.
Guess what in 6 months i get the same issue again and now i am pissed and i call HP they agree to help me and they send me a box i send them a laptop and its been repaired. They promised me i will get my laptop in 9 to 12 business days its 14 business days and i didnt get the laptop i got pissed and they compensated by offering me a 4 year warranty. The laptop comes back the next day and i check eveything is working fine.
Than in 4 months the laptop starts acting funny over heating, wireless problem. I have to restart my computer again and again to start the wireless, one time its working and suddenly it stops and i have to restart than. First i had to restart the computer once in a 2 days than the time span got shorted 1 days and than every 3 hours and than it just stopped. Mean while i called HP everyday to talk to some one who can help but all of them wanted me to do trouble shooting and than they tell me to restart the comp and it starts working again. But than in 2 hrs again the same issue. So once i got really pissed and told a phillipono guy to send me a box to repair. He sends me the box i send it to repair i get it back in 5 days and open the box see everything working for forst 5 hrs than same problem again. I called them back and just fired them up. The supervisor was very rude with me and i wish i remembered his name. My case was escalated to the case manager and she (April Naylor) helped me understand everything and took care of my issue. I liked the way she handled my call. She issued me a replacement and that made me releived that i dont have to deal with any more issues of this laptop any more. So now i am still waiting on April Naylor case manager to provide me with a Order number or a tracking number and my laptop is almost going to die i can feel it. I called her a couple of times but i am not able to get hold of her its disturbing. I dont have her email address nor can talk to her on the phone as shes to busy!
She says i should get my new laptop by December 5 2008 and i am in such a problem i have no laptop and without laptop i am in deep trouble ad i take virtual classes and work from home too so my complete work is dependent on laptop. I hope they understand it.

Well more than this i also told April to transfer my 4 years warranty to the new laptop and she has agreed + I want to talk to her and let her know i have bough a windows vista ultimate so can i install that on the new laptop which i get.

I am really disappointed in the service HP provided me i have almost bought 9 laptops from HP in last year and a half cause my brother runs a business and he buys frequently and i always suggested him to get HP. But after getting so many problems from HP i am certain i wont push any one else in to this mud slide cause it will be a bad karma for me.

DISAPPOINTED! Lost 2 Customer and regular business from them!

HP - "Just do me a favor don't loose any more customers".

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Just so you know.
Nov 29, 2008 10:52AM PST

The wifi card problem is not a HP exclusive. You can have that issue on any make it seems. I had hopes that people would read what I've done too many times to solve the issue.

As to 12 or 14 days that's pretty normal here. During the winter months the weather can add a delay like that. HP doesn't have control over the time in shipping.
Bob

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Useless
Feb 17, 2009 8:05PM PST

Hello Bob, i ve been reading for the past day thousands of forums about the issue with hp pavilion tx1000 wireless card issue.

As u can understand i am myself an owner of this 'wonderful' good!!!

Let's be straight, how would u dare suggest to get a USB WIFI Card or a WIFI external USB to resolve the issue, if u knew the problem as u allegedly claim to do, u SHOULD know that the WIreless card is just a side effect of a greater problem which regards the mix of overheating MDA processor and the faulty NVIDIA CPU chipset!!!

So as u can understand it's a manufacturing issue and people who follow yr advice end up after 2 months (after the wireless card vanishes) with e dead laptop(the motherboard is doomed). IF u have a dead machine in yr hands is difficult to assess the problem and eventually get a refund or a useless repair!!!!

So i suggest to be fair with the site goers and write what is really goin on here, i wrote on HP FORUM yesterday, explaining that i know my consumer rights very well and that i will proceed vs the retailer in the small claim court to get a full refund for the item!!!
As i expected the message it's been filtered by moderators and deleted... they don't know that i just called newspapers about the issue!!!

Farewell

Francesco

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HP Wireless not working- Maybe this might work...
Mar 14, 2009 5:11PM PDT

Ok so I had the same issue. As soon as my warranty expired, things started to go wrong. One day, after waking my laptop from sleep, the little wireless light went "amber" or whatever that's called. I called HP and their customer service was of no help since I was out of warranty. I took matters into my own hands and tried everything, updating drivers, restoring to a previous point and nothing. Today I decided that I would do system recovery to factory setting. (Make sure you back up your files if you do this). After doing this, I made sure to uninstall the useless programs that HP packs in there. Then after installing and updating 61 drivers, I restarted the computer. At this point my hope was gone and I figured it wasn't going to work. BUT to my surprise the little light turned BLUE!!! Yes, it works for now. So that might be a fix...

I hope this helped.

PS. I have the TX1000 tablet PC. I have to say this is my last HP product.

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HP Tx1000
Jul 16, 2009 5:37AM PDT

Hi, Francesco.

I know what are you trying to do...
Same here and I wonder what you've got.
Thanks and cheers~!

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Hello I've worked for HP laptops support
Mar 14, 2009 6:19PM PDT

As the issue is with the Wireless card. Pls check out if the Laptop is covered under any kind of extended warranty which is provided by HP if it has detected any defective model computers.

Well we cannot replace the Wireless card which is built in. Because it is integrated on the Mother Board. The only solution is to replace the Mother Board or to use an external Wireless card. The HP support guys at chat support can easily provide you the warranty details if it is covered under extended warranty. If the Warranty is still there. Please ask them how to avail it so that the technicians at service center would replace the Mother board with other.

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found a fix that works for me
Mar 18, 2009 10:29AM PDT

after lots of search i read that if you restart your laptop and open the bios (F10) and reload the default that it would fix it.....after doing this i have had great success and as soon as i did it, it automatically reinstalled the drivers for the wireless ironically and began working and has been working for more than 10 restarts with no issues....hope this helps....let me know

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HP tx1000 problems
Apr 2, 2009 3:32PM PDT

Hi,

The wifi card on the tx1000 is not built in the mother board, it's a broadcom mini PCI card, I bought one from HP to replace the one HP support guys told me it might be defective, for 147$ just to find out that the problem is not from the card but from the mother board.
Now the computer is just useless as I cannot eve start it, and HP claims 400$ for repair !said the computer is expensive, so it's worth paying that amount to repair it, and that it does not even cover their costs ... They will end up by repairing these laptops for free !!
I've read on HP forum, that someone got his laptop repaired and got refund for the repair costs. So why not us...

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And EXACTLY why I keep using my 20 dollar solution.
Apr 2, 2009 10:07PM PDT

Try that next.

Look, let me be blunt. After seeing over 100 of these failures and been down this path so many times I won't talk about the motherboard and such wifi cards in the mini PCI slot. I move in for the fix that we have found to work for 20 some bucks. If you insist on getting the internal card to work, you either get lucky with drivers or unlucky and have to replace the motherboard.

I've lost count of the number of PC-Cards I've used to fix this.
Bob

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shill
Apr 2, 2009 11:32PM PDT

and yet you still claim this is not/or shouldn't be HP's fault. You sound more like a shill every day.

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Here's what I claim.
Apr 2, 2009 11:37PM PDT

The issue is so widespread that for each failure we call it's that maker's fault.

Why would you take me to task over helping people solve the issue with a 20?

Can you offer a better solution? Again, a solution is being sought, not that it's someone's fault. Pinning the blame on someone will not fix this.

Bob

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What is this solution for 20 bucks ?
Apr 3, 2009 1:34AM PDT

Hi,

What is the solution you found and that would cost 20 bucks ?
Is this only to repair de wifi problem, or is it repairing the boot problem, cause my problems started with the wifi card but now I have a dead laptop, since it won't boot anymore !

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Then you don't have this issue at all.
Apr 3, 2009 1:54AM PDT

A dead laptop is a dead laptop. You are now in the wrong discussion.

Since this will not fix a dead laptop, it's not your laptop's solution.

As to what wifi card I used, I've shared the model numbers above.
Bob

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HP TX1000 Series Issues - Fix
Mar 7, 2010 5:39AM PST

HP TX1000 tablet ? blank screen, no wi-fi
I found a HP certified technician that fixed these problems, and it works great now, all for $185.00
Best money I sent. He says he also fixes these problems and other laptop problems, on Acer/HP,etc.
It has worked for 3 months now like new. His name is Michael ? mcbeanjr@hotmail.com.
My email is melbernstein@mail.com
Sanford, Florida

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HP Pavilion tx1000 Wireless Lan Problem
Mar 10, 2010 11:00AM PST

I have the same problem with my tx1000. I bought my laptop March 2008 in Iran, wireless lan dead after 2 months and I had a lot of boring chats with HP online support. they waste my time by sending me a lot of SPXXXX files and useless sugestions and instructions. finaly I gave up and ordered a newbroadcom modem in my own expence. that worked for me for more 4 months , and sudenly dead again. I contact HP again and they repeat same scenario. they didn't even accept that there is hardware problem and tried to convince me that I have a software problem. after a lot of head aches they told me due to I am residing in Iran they can't help me and I have to get my laptop to another country like U.A.E so they can help me to solve problem. so I gave up again and bought a new Broadcom wireless lan module. the new modem worked for me just for 3 months again and sudenly dead. now I am realy disapointed with HP and it seems that HP is not going to take responsibility for this issue. So my sugestion is don't look for a soloution for this problem . I think ihis is a design problem and is not an incident. So instead of looking for HP's dummy solutions, all of us must report this problem to HP and force them to take action. All of us paid a lot of money and it is our right to get HP's attention and support. so report your problem to HP and ask them for a recall to solve our problem. HP shall save it's reputation.

Alireza

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Just so you know.
Mar 10, 2010 11:32AM PST

I never replace the internal wifi card. We learned long ago to remove the internal wifi card and use either a pc-card or usb stick.

There are many that are still learning this lesson.
Bob

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ther is a lawsuit!!! go register asap
Sep 28, 2010 1:38PM PDT

A settlement of a class action lawsuit (The NVIDIA GPU Litigation, Case No. 08-cv-04312-JW) relates to the NVIDIA chips inside certain Dell, Hewlett-Packard (?HP?), and Apple notebook computers. The lawsuit claims that NVIDIA sold defective Graphics Processing Units (?GPU?) and Media and Communications Processors (?MCP?) that affected the performance of some of the notebook computers in which they were incorporated. NVIDIA denies all allegations of wrongdoing and has asserted many defenses. The settlement is not an admission of wrongdoing.

www.nvidiasettlement.com/