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Resolved Question

HP Touchsmart 310 PC won't boot up.

Mar 5, 2015 3:20AM PST

Shut it down normally last night, and today went to turn it on, and nothing. The blue power button lights up, and the fan turns on, but that's it. Tried to start it several times and still same results. Very frustrating. Any suggestions.

Discussion is locked

edweather has chosen the best answer to their question. View answer

Best Answer

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Looks like one of those 2011 models?
Mar 5, 2015 3:28AM PST
https://www.google.com/search?q=HP+Touchsmart+310+PC&ie=utf-8&oe=utf-8 finds some clues about age.

I'd try the usual generic reset (power removed, hold the power button for 60 seconds, try again) but given the age, replace the CMOS battery inside. It's less than 2 bucks.

https://www.google.com/search?q=HP+Touchsmart+310+PC&ie=utf-8&oe=utf-8#q=HP+Touchsmart+310+PC+cmos+battery finds folk with machines that won't turn on but I don't find HP documenting how to change this part.

https://www.google.com/search?q=HP+Touchsmart+310+PC&ie=utf-8&oe=utf-8#q=HP+Touchsmart+310+PC+cmos+battery&tbm=vid doesn't find it either but some folk are replacing boards. Your symptom does not lead us to any specific board.

Get estimates.
Bob
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The reset worked!!!!!!
Mar 5, 2015 3:36AM PST

Bob, Thank you very much. I had tried a reset earlier, but guess I didn't hold the power button long enough. This time I did the minute you suggested, and it worked. Way to go. Thanks again.

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Thanks for the report.
Mar 5, 2015 3:49AM PST

Over the years I've found that some machines are as low as 10 seconds but folk let go too soon so I moved this advice up to 60 seconds and that covers all the machines I've seen in a few decades.

Nice to avoid the repair counter pains.
Bob

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OK, not so fast!
Mar 5, 2015 7:39AM PST

So I let it hibernate for a couple of hours and it wouldn't wake up, dang! I'll try a couple of the other fixes you mentioned. Ed

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That was a symptom on some other PC
Mar 5, 2015 8:07AM PST

Of a low CMOS battery or a driver failure.

HOWEVER, be sure that no USB devices are plugged in when you try this again. Sometimes you find a machine that won't resume from hibernation with drives/devices/printers/cameras plugged in.
Bob

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OK, good point.....
Mar 5, 2015 11:30AM PST

.......about the devices.

We were able to get it going again. I changed the hibernation setting to "never," and the screen saver will kick in after 12 min.

For now we're just going to leave it on and see what happens. I might attempt the battery change soon. Just have to figure out where it is first. I'm not afraid to take the back off. Thanks again, Ed

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make the hiberfile larger
Mar 10, 2015 9:39AM PDT

In linux if the swap file is too small, the hibernate doesn't work, so typically for those who use hibernate use 1.5 the size of installed RAM. In your performance settings see if you can double the RAM amount and if that solves the problem for windows too.