Tablets forum


HP Tablets & Warranty

by azileretsis / July 28, 2011 8:51 AM PDT

I'm having problems with HP honoring their warranty. When I spoke with my fourth case manager after spending combined two hours on the phone w/ Tech Support, I was told they did not have another CPU to replace the broken one. When I sought an explanation, the case manager (Edgar in HP Canada Customer Service) sent me back to Tech Support. This is my second Touchsmart and my last TabletPC from HP.

Discussion is locked
You are posting a reply to: HP Tablets & Warranty
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HP Tablets & Warranty
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
I've forwarded this to my contact.
by R. Proffitt Forum moderator / July 28, 2011 8:53 AM PDT
In reply to: HP Tablets & Warranty

While it's only next door, it's all I can offer.

Collapse -
HP Warranty
by Cheron_HP HP staff / August 1, 2011 6:27 AM PDT
In reply to: HP Tablets & Warranty

I am sorry to hear about your bad experience with HP. I work for HP and would like to reveiw your case regarding the CPU. Please email me with your contact and product information at Please include in the subject Attn: Veronica Cnet.

I look forward to hearing from you.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?