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HP Tablets & Warranty

by azileretsis / July 28, 2011 8:51 AM PDT

I'm having problems with HP honoring their warranty. When I spoke with my fourth case manager after spending combined two hours on the phone w/ Tech Support, I was told they did not have another CPU to replace the broken one. When I sought an explanation, the case manager (Edgar in HP Canada Customer Service) sent me back to Tech Support. This is my second Touchsmart and my last TabletPC from HP.

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I've forwarded this to my contact.
by R. Proffitt Forum moderator / July 28, 2011 8:53 AM PDT
In reply to: HP Tablets & Warranty

While it's only next door, it's all I can offer.
Bob

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HP Warranty
by Cheron_HP HP staff / August 1, 2011 6:27 AM PDT
In reply to: HP Tablets & Warranty

I am sorry to hear about your bad experience with HP. I work for HP and would like to reveiw your case regarding the CPU. Please email me with your contact and product information at psgsocialmedia@hp.com. Please include in the subject Attn: Veronica Cnet.

I look forward to hearing from you.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"

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