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Question

HP Tablet cannot boot from external DVD drive

by sacentre / October 13, 2017 9:59 PM PDT

I have one of the new HP Elite x 2 1012 G tablets and I cannot make it boot from an external USB DVD drive.

HP supply a bootable Windows 10 OS DVD to allow re-installation of the OS so I assume it should be able to boot from it. However, I cannot get the BIOS to recognise the drive as a boot device. There's no problem booting from a bootable USB thumb drive but I believe the machine should be able to boot from a DVD drive also.

I. I have explored all the BIOS options for disabling Secure Boot and enabling Legacy boot and so on. Only the USB thumb drive appears in the boot options list.

2. I tried connecting the DVD drive to a powered USB hub which has a dedicated 2.0A port for this purpose. (HP 1st level tech support suggested that the USB port cannot supply enough power). However, this didn't work. The DVD drive isn't recognised by the BIOS.

Is it possible HP designed the tablet this way and this is just a design limitation. I find it hard to believe this to be the case but who knows?

Can anyone enlighten me on this?

Thanks in advance
Trevor

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Clarification Request
Edit
by sacentre / October 13, 2017 10:12 PM PDT

Sorry, that should have been "HP Elite x 2 1012 G2"

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Clarification Request
Why?
by James Denison / October 15, 2017 12:07 AM PDT

Why would you use Legacy for windows 10 since Secure Boot is on UEFI computers and that's used now for 64 bit Windows 10?

All Answers

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Answer
My last HP
by R. Proffitt Forum moderator / October 14, 2017 8:55 AM PDT

Had USB issues traced back to the BIOS vendor they used. I recall the vendor was "Insyde" so because of this and more to this story, we avoid (like the plague) that BIOS and now HP.

HP can't seem to support their retail gear any longer. I'm just another person burnt by their system. Dead laptop at 3 months at their hands. My last HP.

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BIOS
by sacentre / October 14, 2017 9:35 PM PDT
In reply to: My last HP

I used to work in IT support where we had exclusively HP desktops (before we changed to Dell) and I've owned several personal HP models before this one and have to say, I've had no cause for complaint about the hardware itself. Do agree with you about the really basic BIOS on this tablet which I don't like at all.

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