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HP slimline

by tclarkmd / May 4, 2009 3:59 AM PDT

I guess I'm not the first to experience the pathetic tech support at HP. I'm not really looking for help, just venting. I bought a slimline HP desktop about a year ago, and once the warranty ran out its been nothing but trouble. After countless hours with tech support, case managers, and local computer doctors, I'm still out thousands of dollars and no functioning device. Its been by far the worst retail experience with any product ever. I am a heavy electronics user and accustomed to quirks, but this has become absurd.
The first sign of difficulty was the delay in cursor response-- you'd slide the mouse and the cursor wo0uld delay by about 3-5 secs. Then the device would simply hang up on various web pages (my device or my connection, I thought). Then the monitor said no signal detected, despite the CPU lights being on. I checked the monitor first on another computer and it worked fine. Hp has shipped the device back twice to replace the mother board, but the problem persists.
A case manager told me today that HP will attempt a 3rd repair, and if that fails, will upgrade to a new computer. I must say I'll believe it when I see it. Even if they fulfill their promise, I'll never buy another HP product. Thanks for listening.

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