PC Hardware forum

General discussion

HP slimline

by tclarkmd / May 4, 2009 3:59 AM PDT

I guess I'm not the first to experience the pathetic tech support at HP. I'm not really looking for help, just venting. I bought a slimline HP desktop about a year ago, and once the warranty ran out its been nothing but trouble. After countless hours with tech support, case managers, and local computer doctors, I'm still out thousands of dollars and no functioning device. Its been by far the worst retail experience with any product ever. I am a heavy electronics user and accustomed to quirks, but this has become absurd.
The first sign of difficulty was the delay in cursor response-- you'd slide the mouse and the cursor wo0uld delay by about 3-5 secs. Then the device would simply hang up on various web pages (my device or my connection, I thought). Then the monitor said no signal detected, despite the CPU lights being on. I checked the monitor first on another computer and it worked fine. Hp has shipped the device back twice to replace the mother board, but the problem persists.
A case manager told me today that HP will attempt a 3rd repair, and if that fails, will upgrade to a new computer. I must say I'll believe it when I see it. Even if they fulfill their promise, I'll never buy another HP product. Thanks for listening.

Discussion is locked
You are posting a reply to: HP slimline
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HP slimline
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


We are giving away 'Black Panther' swag!

Four lucky readers will be taking home *Marvel*ous "Black Panther" prizes, including magazines autographed by the King of Wakanda himself! Giveaway ends Feb. 25, 2018.