I went to http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01863616#N100C0 but then got hit with a country selector so I can't proceed. I know it's asking a lot but little details like this are needed for others to help out. No, I didn't expect you to offer this up front but do add what country so I can check out what happens next.
Bob
Details: iMac OS 10.6.8 (Snow Leopard), HP Scanjet G3010.
Problem: iMac was OS 10.5 (Leopard). I installed the G3010 and no problem. iMac (some how) was "upgraded" to OS 19.6 (how is a mystery to me, I never purchased any upgrade).
The HP software that came with the G3010 only supports OS 10.5. The HP website says to upgrade to 10.6 compatibility install/reinstall original OS 10.5 software, run the scanner to check for compatibility and one can then upgrade to OS 10.6 compatibility. The difficulty is it is impossible to get compatibility with the 10,5 version. HP does not seem to have a direct download for the 10.6 compatibility.
I know the sacnner and the iMac are talking as on start up the scanner makes its "start up noises'. But then when I try to open the scanning software I get an error message that there is no HP scanner found.
So how do I get the HP upgrade? Since it seem to be online via getting the scanner "compatible"?
Thank you anyone who tries to help!
Thomas

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