If so, and depending on your OS, go back.
As to the scanner, our HP's don't last forever. When I see this, I test the scanner on another machine, then and if it fails I toss it and go get a new one.
Bob
I have an HP precision scanjet 6300c. I have never had a problem with it until now. When I open the program it says, ?scanner could not be initialized? (scanner not found). I have done the following: reconnected usb and power. Unplug power and let sit. Uninstalled and reinstalled software. I have power to it and light is on. Device manager recognizes the scanner no yellow exclamation marks. Then i emailed hp and they had me uninstall software and ports and download 90mb software(6 hrs. later) and reinstall it. I am still getting the same message. scanner shows up in device mgr and says is working properly. go to scanners icon in control panel and it says it is unavailable. i had done some critical updates in microsoft and dont know if that set it off. but i have never had this problem before

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