HP's support, even with a warranty, is USELESS

I just purchased an Officeject Pro 8600 N911g with a 2 year warranty. It works fine with my PC via wireless router. It does not work with my laptop (windows 7). I was able to print one thing but the next time and ever since, the printer is offline. I have tried all the online suggestions with no result.

Then I tried to get some help via online chat. The HP website is set up so that it is impossible to use the chat function. When you select chat, it takes you to a warranty check page. I did this, it found that the printer is under warranty and then... gave me the choice of going to HP online help or community. I wanted to get help via chat so selected chat and, guess what, it took me right back to the warranty check page. Perfect system for preventing anyone from annoying them!

Left with no choice but to call, I dialed the help number. After several minutes talking to a computer, providing information I had already input online, I get to a human being. Unfortunatly, the human being was a poor Mexican woman who wasn't fluent in English. She kept saying, "how can I direct your call" over and over again. As politely as I could, I explained the problem but she (or perhaps there were several in rotation) kept asking me over and over the same question. Then I asked to speak to someone else, to a supervisor. She said yes, put me on hold, and after 5 minutes, I was disconnected.

I purchased a new Dell monitor recently and had an exceptionally good experience with their support team in India. I'm going to return the printer and go shopping at Dell or another company other than HP. This may be a perfectly good printer but the odds are there's going to be one or two things that I need help with - and HP provides zero help.