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HP's "award-wining costumer servide"

by bonery_kaiser / September 23, 2008 10:21 AM PDT

I sent my HP Pavilion dv2000 laptop for repairs to HP (which by the way is not the first time) and now they delayed the delivery date for the third time. They have had it for month and they are now saying they will deliver it back in another month. I seriously did not invest in a laptop so I could not use it. I really don't recommend HP, several friends of mine have also the same laptop series and all of them have had problems, specially with the HP pavilion dv series. Have any one of you had issues too? how was your experience and did it get solved? I'd like to know if there is something I can do to get my problem solved faster.

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Not much has changed over the years.
by R. Proffitt Forum moderator / September 23, 2008 9:43 PM PDT

In the industry the TTR (Time To Repair) is what you are writing about. TTR is affected by spares, shipping speeds and more. But to keep a company up and running you never reduce the number of machines down to "1". That is, if you have a lathe machine that produces your product you should have a backup for the day the spindle bearing goes out. Just like you, your business has to plan for outages. PCs are far less reliable than a toaster so plan for it, maintain your backups and if your business relies on this technology, get a spare.

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RE: Not much has changed over the years.
by bonery_kaiser / September 25, 2008 11:00 AM PDT

Thats good advise for business, but I'm just a collegue student and I can't afford to have a spare computer.

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Then you need a plan.
by R. Proffitt Forum moderator / September 25, 2008 11:17 AM PDT

On what to do while it's out for repair. The local college has a deal with dell with dell expediting repairs on campus if you bought through their plan. Your ongoing work could be on some USB memory key and on your backup system (CDR, DVDRW, etc) which you take to the shared computer area at the school while you wait for the repairs.

Next time, check exactly what plan you are paying for. Most don't include expedited repairs or spares.

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