In the industry the TTR (Time To Repair) is what you are writing about. TTR is affected by spares, shipping speeds and more. But to keep a company up and running you never reduce the number of machines down to "1". That is, if you have a lathe machine that produces your product you should have a backup for the day the spindle bearing goes out. Just like you, your business has to plan for outages. PCs are far less reliable than a toaster so plan for it, maintain your backups and if your business relies on this technology, get a spare.
I sent my HP Pavilion dv2000 laptop for repairs to HP (which by the way is not the first time) and now they delayed the delivery date for the third time. They have had it for month and they are now saying they will deliver it back in another month. I seriously did not invest in a laptop so I could not use it. I really don't recommend HP, several friends of mine have also the same laptop series and all of them have had problems, specially with the HP pavilion dv series. Have any one of you had issues too? how was your experience and did it get solved? I'd like to know if there is something I can do to get my problem solved faster.