At least it worked. My last HP went in and HP never made good on it. You didn't reveal what HP is saying now.
My long story at https://www.cnet.com/forums/post/e2f56129-a715-405f-a7fb-b59044e1165d/
HP lost me over this failure.
I sent my computer in for them to repair the screen. They sent back a different computer with all my stuff downloaded to make it look like I got the same one back. Their mistake is sending me a computer without a memory card slot. I called them and they said that never happened and that all the numbers match. I noticed the computer was a different one right away. The sticker is gone and It looks like they screwed the back of my REAL computer to this fake. WHAT DO I DO NOW?