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Question

HP Renew laptop

Mar 18, 2018 1:09PM PDT

Hi all  - first time poster hoping for advice.

I bought a "new other"  Zbook off ebay a couple of days ago. Its reduced from approx. $2,500 to $1,000. It was sold as "HP renew - with some marks on casing and 1 yr HP warranty". When the laptop came it turned out the (one and only) mark was a dent to the left  bottom corner, which has affected both base and lid, pushed in about 1/4 -  1/3 of a cm, I think it took quite a bang at some point.

It starts up fine - and has a yrs warranty. Should I keep or send back? Used equipment is always a risk, but I feel unsure about keeping a laptop that looks like it has been dropped, even if it is a good deal...

What would you do??? (Thanks)

Discussion is locked

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Clarification Request
Was it Gold, Silver or Bronze product?
Mar 18, 2018 2:17PM PDT
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Unsure if Gold/silver/bronze
Mar 18, 2018 3:06PM PDT

Hi, thank you for your view.
I don't know if it was Gold, Silver or Bronze, it is just classified as HP Renew, which is described as
"All HP Renew products undergo a thorough HP refurbishment and testing process, fully restoring the functional quality of the product. It is only then that they qualify for full HP base warranty – guaranteeing HP functional quality and reliability like the new products."

Thank you for the links -made for scary reading, I thought they would have to replace the product under warranty if they couldn't fix it!

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Even if they replaced the product
Mar 18, 2018 3:10PM PDT

Which they refused, that would not have corrected the bug. It was my introduction to the New HP.