HP forum

Resolved Question

HP Probook G1 540 No Display

by thecoop27 / September 8, 2014 3:27 PM PDT

A couple weeks ago I shut the lid on my laptop to head out to the garage to do some work. When I opened it up, the screen illuminated, but the display did not come back up.

I plugged the HDMI into my tv and it works just fine. I've also updated the video driver. Still no display on the screen, but it is on.

What is my next course of action?

Win7 64 bit.
Purchased around March 2014.

thecoop27 has chosen the best answer to their question. View answer
Discussion is locked
You are posting a reply to: HP Probook G1 540 No Display
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HP Probook G1 540 No Display
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Best Answer chosen by thecoop27

Collapse -
Purchased around March 2014.
by R. Proffitt Forum moderator / September 9, 2014 1:24 AM PDT

Clearly in warranty. Call it in, let them fix it.
Bob

Collapse -
Answer
Re: next course of action
by Kees_B Forum moderator / September 8, 2014 4:54 PM PDT

Replace the screen.

Kees

Collapse -
Answer
Solved.
by thecoop27 / September 9, 2014 6:11 AM PDT

Just got off the phone with CS. They're sending a box for warranty repair.

Thanks all!

Also told them the SD card reader isn't working so I'll get that fixed as well. Great customer service, just annoying and inconvenient.

Collapse -
Re: warranty repair
by Kees_B Forum moderator / September 9, 2014 7:04 AM PDT
In reply to: Solved.

Last time Bob Proffitt (see above) sent a laptop to HP for repair, he lost it. They couldn't repair it and they didn't sent it back, and they didn't offer a replacement without the error, if I remember his story well. His opinion about their customer service is somewhat different from yours.

Kees

Collapse -
Jinx?
by R. Proffitt Forum moderator / September 9, 2014 7:24 AM PDT
In reply to: Re: warranty repair

Sorry but I was biting my tongue. The laptop was returned but in far worse condition than it left. 6 months of web surveys and more on a 3 month old laptop told me how far HP had gone downhill. Lucky for me the office has disaster plans but I can't imagine average folk and such an issue.

I'm sure HP handles it OK most of the time but for me it was my last HP.
Bob

Collapse -
Hey! thecoop27
by itsdigger / September 9, 2014 7:14 AM PDT
In reply to: Solved.

When you get your computer back from being repaired, would you update us ? Like is it fixed and are you pleased with the service? I'm really curious how the experience ends up as I've heard some horror stories...

Digger

Collapse -
Great....
by thecoop27 / September 9, 2014 11:26 AM PDT
In reply to: Hey! thecoop27

Awesome.

Brb getting trolled by some Indian lady from HP.

I'll let you all know how it goes. She claimed 5-7 day turnaround time.
Fingers crossed.

Popular Forums
icon
Computer Help 51,912 discussions
icon
Computer Newbies 10,498 discussions
icon
Laptops 20,411 discussions
icon
Security 30,882 discussions
icon
TVs & Home Theaters 21,253 discussions
icon
Windows 10 1,672 discussions
icon
Phones 16,494 discussions
icon
Windows 7 7,855 discussions
icon
Networking & Wireless 15,504 discussions

REVIEW

Meet the drop-resistant Moto Z2 Force

The Moto Z2 Force is really thin, with a fast processor and great battery life. It can survive drops without shattering.