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Resolved Question

HP Probook G1 540 No Display

by thecoop27 / September 8, 2014 3:27 PM PDT

A couple weeks ago I shut the lid on my laptop to head out to the garage to do some work. When I opened it up, the screen illuminated, but the display did not come back up.

I plugged the HDMI into my tv and it works just fine. I've also updated the video driver. Still no display on the screen, but it is on.

What is my next course of action?

Win7 64 bit.
Purchased around March 2014.

thecoop27 has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by thecoop27

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Purchased around March 2014.
by R. Proffitt Forum moderator / September 9, 2014 1:24 AM PDT

Clearly in warranty. Call it in, let them fix it.

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Re: next course of action
by Kees_B Forum moderator / September 8, 2014 4:54 PM PDT

Replace the screen.


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by thecoop27 / September 9, 2014 6:11 AM PDT

Just got off the phone with CS. They're sending a box for warranty repair.

Thanks all!

Also told them the SD card reader isn't working so I'll get that fixed as well. Great customer service, just annoying and inconvenient.

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Re: warranty repair
by Kees_B Forum moderator / September 9, 2014 7:04 AM PDT
In reply to: Solved.

Last time Bob Proffitt (see above) sent a laptop to HP for repair, he lost it. They couldn't repair it and they didn't sent it back, and they didn't offer a replacement without the error, if I remember his story well. His opinion about their customer service is somewhat different from yours.


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by R. Proffitt Forum moderator / September 9, 2014 7:24 AM PDT
In reply to: Re: warranty repair

Sorry but I was biting my tongue. The laptop was returned but in far worse condition than it left. 6 months of web surveys and more on a 3 month old laptop told me how far HP had gone downhill. Lucky for me the office has disaster plans but I can't imagine average folk and such an issue.

I'm sure HP handles it OK most of the time but for me it was my last HP.

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Hey! thecoop27
by itsdigger / September 9, 2014 7:14 AM PDT
In reply to: Solved.

When you get your computer back from being repaired, would you update us ? Like is it fixed and are you pleased with the service? I'm really curious how the experience ends up as I've heard some horror stories...


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by thecoop27 / September 9, 2014 11:26 AM PDT
In reply to: Hey! thecoop27


Brb getting trolled by some Indian lady from HP.

I'll let you all know how it goes. She claimed 5-7 day turnaround time.
Fingers crossed.

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