First, make sure to uninstall the software completely from the Control Panel/Add-Remove Programs section. Once that's done, then delete the printer from the "Printers" folder. Now, instead of installing the printer software from the CD, create a folder on your desktop and copy ALL files from the CD to the folder on your desktop. Once that's done, restart the computer in "Safe Mode", then open the new folder and double click on the "Setup.exe" file found inside. The software should install correctly.
Hope this helps.
Am trying to connect an HP560C to my system. Win98SE, 64Ram, 4 Gig HD. I have install disc but on install it stops with message that "COMMCTRL.DLL is in use, Close down all appls and reinstall". I had nothing running. Several re-attempts with same message. The printer works for alignment testing including printing. But nothing happens when I request a printing of text from notepad file. This printer was used with my system up to about 2 years ago. Do I need a new driver? Shouldn't it be on my install disc? Thanks for any helpful guidance.