Some HP's have cleanup software so you can try again. No model number means I can't supply a link.
Also, many printer MUST NOT BE PLUGGED IN UNTIL THE SOFTWARE ASKS or else a loop happens.
Bob
HP laptop (Windows 8.1) keeps getting message:
"Click retry to continue gathering installation failure message"
Then it says it is uninstalling software and restarts the PC and goes through same loop again.
If I ignore the popup screen the computer otherwise works fine. How do I get rid of the popup screen?

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