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HP printer feed probems

by eharris7955 / December 29, 2008 9:30 AM PST

The printer has been working fine, then the last few times that I have tried to print a document it will start to feed a sheet through the rollers it stops half way. And then I get a jam notice. Once I clear the paper it will print my document then when it gets finished it will feed a blank sheet through. Its haunted. Any ideas? By the way its only about 2 1/2 years old. Any help is greatil appreciated.
I'm using vista ultimate and the printer is a hp deskjet 6840.

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Paper feed rollers
by mjd420nova / December 29, 2008 11:15 AM PST

HP has had some problems with the paper pick up rollers getting coated with paper dust and the coating off the treated paper used in most inkjet type papers. Using Q-tips and isopropal alcohol, clean the pickup rollers and try it again. The extra sheet feed at the end is the fault of Vista and the handshaking with the printer. If it picks up and feeds the first sheet okay after cleaning, the extra blank sheet at the end problem should go away.

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Printer issues
by Phil Crase / December 29, 2008 11:00 PM PST

You didn't state if you were using the original software for the 6840 printer, if so, that could be the problem. Go to Hewlett Packard's website and look for a VISTA driver(s) for your printer, download and run, see if that doesn't resolve your issue. What I usually do is to save the driver(s) (rather than run) to Doc files so that I can burn a hard copy to CD, then I have a disk to reload with in case I should have a glitch in future. Good luck!

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by eharris7955 / December 30, 2008 1:58 AM PST
In reply to: Printer issues

I thank I did download the vista driver, but I'll try anything at this point. Thanks buddy.

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