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HP Pravilion

by pticasey / March 20, 2016 10:39 AM PDT

I purchased a HP Pavilion 23 inch all in one in June 2015. I have had nothing but problems with it and the hard drive has been replaced 2 times and now they are telling me I need to replace it a 3rd time. I feel there is something in the computer that is causing the hard drives to fail. I am asking them to replace the entire computer. I'm waiting for some one from management to call me back on Monday. Has anyone else had issues like this, and how was it resolved.

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My last HP was my last HP.
by R. Proffitt Forum moderator / March 20, 2016 5:41 PM PDT
In reply to: HP Pravilion

Post was last edited on March 21, 2016 7:49 AM PDT

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Stuff happens and HP is the source
by Willy / April 2, 2016 9:17 AM PDT
In reply to: HP Pravilion

Your model# from HP is probably what we callan AIO type PC. Generally speaking it sppose to be a desktop in laptop sheep hide. What that means it has laptop guts and stuffed into a small form with the monitor attached. ALL this creates a "heat build-up" that works against the innards of the PC and provides a reduced life cycle of the PC. That in turn as in your case the HD is the weakest link. Once, the PC is up and running, place a small household fan that best serves to cool the AIO(PC) and provides a measure of cooling that draws the heat build-up away. I offer don't place fan at exhaut vents but intake for best operation. You can tell exhaust because a vent will be porting a slight wind from there.

DON"T!!! do any of the above until HP come back with their response or your warranty expires. Also, in general terms if the problems repeats then you have proven a defective or problematic PC and most OEMS, HP included will drag their feet to replace. Even, if they replace it maybe just another "refurbished PC" not necessarily a brand new PC but you never know. Of course legal action if so desired is open to you and/or posting with your state AG. Local BBB or TV type consumer protection is a possibility if available. Any legal recourse, you should always keep records or paperwork, etc. for your best interests.

tada -----Willy Happy

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HP Pravilion 2013
by RennieBottali / June 17, 2016 4:42 AM PDT
In reply to: HP Pravilion

I bought this HP product in 2013, its nice working.

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