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General discussion

hp photosmart 7960 printing problem

Oct 6, 2007 11:57PM PDT

My HP photosmart printer 7960 will print in black and white but not in color. I have checked all the color cartridges and the settings but it still won't work. I have downloaded the new driver for it on my Win. Vista . It was working fine before my up-grade to Vista.
Can anyone provide suggestions I might try?

Discussion is locked

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Use the HP Toolbox to perform the following tasks:
Oct 7, 2007 12:26AM PDT

Use the HP Toolbox to perform the following tasks:

*
Calibrate the printer to align the print cartridges.
*
Clean the print cartridges when lines and dots are missing from your printout.
*
Print a test page to check for clarity after cleaning or to verify that the printer can receive data and print from the computer correctly.
*
Print a diagnostic page to show how the print cartridge nozzles are working.
*
Calibrate the photo tray to correctly position your photos.
*
Check the ink levels of the print cartridges. Adjust the printer configuration.


I'd go through this again since I remember an option to print just BW.

Bob

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thank you
Oct 7, 2007 5:23AM PDT

thank you for your suggestion. I think I did some of these but can't get some options to comeup. I am using a usb port, am wondering if part of the data isn't transferring correctly. I have had lots of trouble with software working properly with Vista.
I will go through it again ; perhaps it will work this time. thanks for taking time to help me.