Cameras forum

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HP Photosmart 620......SD 128 Card

by wee-haggis / June 4, 2004 8:48 PM PDT

I have a HP620 and bought a Dane-Elec 128mb SD memory card.
I know this camera supports up to 128 mb.
I continue to get "unspported Image" message for every photo I take (the original internal memory and 32mb Sandisk card work ok).
I tried the firmware update but (unless I'm doing something wrong),the message comes up that there is no update loaded.
When I open explore to find the downloaded uncompressed file,I'm not sure if I am dragging it to the correct place (my lingo is not so good...Root ?).Where or what is root?..I assumed it was the main folder (not sub folders).
When I drag it over and paste (as per instructions)the camera red light flashes for a few seconds but does not turn amber in color (the instructions say it should change color and then shut off) .It does not shut off either.
Please help.

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Re:HP Photosmart 620......SD 128 Card
by R. Proffitt Forum moderator / June 4, 2004 9:54 PM PDT

Did you format the card "in the camera?"

Did you try another make SD 128 card?

What happens?


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Re:Re:HP Photosmart 620......SD 128 Card
by wee-haggis / June 5, 2004 3:34 AM PDT

Yes..I did format the card and ..
Yes...I have a 32mb card which works fine.
(by the way edit of original message).
The camera already has the most up to date firmware (v0.63) so, now I guess it must be a problem somewhere else.

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Unanswered questions.
by R. Proffitt Forum moderator / June 5, 2004 4:36 AM PDT

Some can't accept a card may be bad or incompatible. And while I asked if you formatted the card "in the camera", you just replied you formatted the card, but didn't spell it out and write "in the camera.

Take the card and camera back to where you got it and ask them to show you working or ask for an exchange.


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