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General discussion

HP Pavillion vs15 monitor

by takato2 May 30, 2007 11:29PM PDT

I've found forums discussing HP screens going black or starting up blank, but I haven't found mention of my specific problem. I have a HP monitor connected to a HP Pavillion 7520 PC using Windows XP. After about 10 months my monitor started fading out after being in use for about 30-45 minutes.It gradually washes out completely. If I turn it off and back on, it's fine again for a while,then starts to fade again. I contacted HP,and they sugggested connecting the monitor to another PC. It was still whited out. They then told me the monitor was defective and they'd replace it. However, the next person I spoke to at HP said no, it was a known problem and there was a patch I could download to fix it, but the url they gave me was invalid. Does anyone know more about this problem? Thanks.

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4 Posts
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Keep calling.
by r. proffitt Former Forum moderator May 30, 2007 11:31PM PDT

Drop that info about a patch and get that person who offered the replacement. Remember that monitor repairs now exceed what a new monitor costs (most of the time.)

Bob

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Seems like a hardware problem.
by Kees Bakker May 30, 2007 11:35PM PDT

Bad connection, bad capacitor, something like that. Hope you still have warranty.

It also occurs at another PC. So it's not a problem of the PC (in theory, it could be video card). And it's very unlikely to be a patchable software issue either. There just is no software issue that causes this and happens to occur at 2 PC's independently.

So: back to HP or the shop and have it repaired or replaced.

Kees

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Call back
by Willy May 30, 2007 11:53PM PDT

Keep at them after you insist you did everything they suggested and it still falters. If you have any incident #'s, log $, etc. refer to that and sooner or later they have to honor the warranty. Sad

tada -----Willy Happy

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HP monitor
by takato2 May 31, 2007 11:03AM PDT

Thanks for those who responded. Luckily it is still under warranty.I was suspicious of the idea of a software solution too- I appreciate the 2nd opinions. I'll keep calling HP.

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