I just wanted to clear this up and help protect a good product. Hp is known for it's superior customer support and has won endless awards in recognition of it's customer support. Hp has millions of customers all over the world. Yes people are going to once in a while call a support line and be upset with the out come but that is with any company. If you want to be mad be mad at that one person not an entire company. Hp is an excellent product in which I have been doing business with for years and have never had any problems.
Just wanted to let people know of my nightmare experience with HP customer support. First of all, on my initial call, the wait to speak to someone was about 20 minutes. Someone finally answered, from India, with such a heavy accent, it was almost impossible to communicate with him. I asked to speak to his supervisor, and he battled me for another 10 minutes on why I was wasting my time in wanting to speak to a supervisor. Finally he agreed, with a chuckle, put me on hold, (FOR OVER 45 MINUTES). Finally someone picked up the call, didn't say a word, and hung up on me.
I called back, and was given a phone # supposedly to Palo Alto, CA to speak to a person named Mark Hurd. I called, and was transfered back to India to someone else with a heavy accent. I hung up and called back and again asked to speak to Mark Hurd. The receptionist laughed and said Mark Hurd was HP's CEO, and nobody gets to speak to him. What a joke. I finally give up. Just want people to know to stay as far away from HP products as possible. When you need help, they belittle you, laugh at you, especially if you can understand them.