I just wanted to clear this up and help protect a good product. Hp is known for it's superior customer support and has won endless awards in recognition of it's customer support. Hp has millions of customers all over the world. Yes people are going to once in a while call a support line and be upset with the out come but that is with any company. If you want to be mad be mad at that one person not an entire company. Hp is an excellent product in which I have been doing business with for years and have never had any problems.