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HP Pavilion 6000

by rogerpaul / June 1, 2008 1:27 AM PDT

A friend of mine purchased a new laptop, a HP Pavilion 6000. After he began transferring files, data, etc. to the laptop form his desktop, he was prompted there was an update from Microsoft. He accepted it and after a few minutes the laptop stopped working. After that he couldn't even reboot it. He called HP and explained the problem. It turns out that the ethernet card had burned out.
He took the laptop back to BestBuy and received another. When he attempted to transfer the data from his desttop, the same thing happened again.
Does anyone know if there is a tech. problem with this model, a HP Pavilion 6000?
Any information will be appreciated.
Thanks,

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Just asking.
by Kees Bakker / June 1, 2008 1:38 AM PDT
In reply to: HP Pavilion 6000

1. The second time, was it the same Windows update that popped up, and did he accept it also? What update was it, by the way?
And, of course, it makes some sense to first install your antivirus and do all security updatesand only then start transfering files to the machine. Apparently, he didn't.
2. How did he transfer the files (via his Ethernet LAN, a USB-stick, an external drive, a parallel connection?).
3. Are you sure he didn't accidentally transfer system files, but only his own innocent data? "Files, data, etc." isn't really clear.

To make it still more mysterious, laptops generally do not come with something like an Ethernet card. It's all integrated on the motherboard.

Kees

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You're correct
by rogerpaul / June 1, 2008 2:03 AM PDT
In reply to: Just asking.

The update he was downloading from MS was number 947562, which had been released Wed. And you're correct. The Ethernet is intergrated on the motherboard. He knows it was burned out because BestBuy ran some tests on it and said that was the problem. It also occured on the second laptop, same model.
We would really like to know if others who have purchased this same model are having the same issue my friend is (or was) experiencing. Needless to say, he took the second one back and got his money back and went to another store and purchased a different model.
Really do appreciate your feedback. Thanks

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Also the 6000 is the model line, not the model number.
by R. Proffitt Forum moderator / June 1, 2008 2:18 AM PDT
In reply to: You're correct

So far it's been fairly hard to smoke this connection. They may want to look into their other gears for clues. Also, don't accept that update this time.

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Re: update 947562
by Kees Bakker / June 1, 2008 3:41 AM PDT
In reply to: You're correct
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Sorry cannot answer the tech question..
by glenn30 / June 1, 2008 1:40 AM PDT
In reply to: HP Pavilion 6000

However if it was me, I would return that HP Pavilion 6000 to Best Buy for a full refund. Two failures and never any use of a machine is just too much!

Hope you get other more useful replies but that would be my solution.

Glenn

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