HP Notebook 17-x087nr sounds help

Question I have Hp notebook for the last week or two Play a movie on iTunes or watch a video on YouTube the sounds are perfect for a while and then all the sudden they will go static and disoriented. I called HP support we tried updating installing to latest version the same thing happens. They said I should try a factory reset. I have a 90 day return policy with BJ's. My question is what would you do? do a factory reset and see if that works or return it and get a new one? Thank you I bought the Hp notebook on June 28 2017 i have windows 10 64 bit home

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Factory reset has to happen.
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thank you

Hi R Proffitt
ok thank you

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