Peripherals forum

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HP LaserJet 1020 Printer cannot be installed

by mirzahat / February 13, 2008 6:34 PM PST

Hello,
I had prior no trouble with the printer. Now, I formatted my machine and tried to install my HP LaserJet 1020. I have the original driver. However, when I try to install the installation fails, I dont know why.
I have Win XP Pro, ZoneAlarm Free as firewall and couple of antivirus software packages.

I had this problem never before. Whats going on here?

Regards,
Mirza

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Can you tell more on ...
by Kees Bakker / February 13, 2008 6:43 PM PST

- what exactly you do
- how it fails (error message and so on)
- the printer (does it have a USB or a parallel port)
- if you did install the motherboard drivers (might be necessary for a USB connection on it)
- if it is USB, do other USB devices (like USB mouse or a USB memory stick or a USB external disk) work correctly

Kees

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thanks, here is the answer
by mirzahat / February 13, 2008 6:50 PM PST

- what exactly you do

install a driver

- how it fails (error message and so on)

"Failed to install printer"

- the printer (does it have a USB or a parallel port)

USB

- if you did install the motherboard drivers (might be necessary for a USB connection on it)

no, I did not install the drivers for the motherboard, do I have to do it?

- if it is USB, do other USB devices (like USB mouse or a USB memory stick or a USB external disk) work correctly

the scanner on usb works on the same machine

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Re: printer install
by Kees Bakker / February 13, 2008 6:56 PM PST

It wouldn't harm to install the drivers that came with the motherboard. And it might solve the problem.

Your error message "Failed to install printer" is very rare on google, and it seems none is applicable to your situation. Sorry for that.

Kees

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dont have the motherboard info
by mirzahat / February 13, 2008 7:29 PM PST
In reply to: Re: printer install

hello,
I don't have the motherboard info handbook anymore, how can I find it out what model do i have installed , this way I could download the driver

regards,
mirza

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Re: what motherboard
by Kees Bakker / February 13, 2008 7:35 PM PST

Your motherboard might have come with a CD. Do you still have that?

Or download (free) Belarc Advisor and see what it finds out about your hardware.


Kees

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thanks :-)
by mirzahat / February 13, 2008 7:38 PM PST
In reply to: Re: what motherboard

dont have the cd, I will take Belarc Advisor to find out

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Board ECS K7S5A 1.0
by mirzahat / February 13, 2008 7:50 PM PST
In reply to: thanks :-)

hi,
board is Board ECS K7S5A 1.0, I dont any clue were to find the driver, I searched softpedia and I they seem not to have it

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Try ...
by Kees Bakker / February 13, 2008 7:56 PM PST
In reply to: Board ECS K7S5A 1.0
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Down load the driver from HP
by Dango517 / February 13, 2008 8:15 PM PST

I'd choose the "full feature software and drivers" version.

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=439320&lang=en

You said this was a HP LaserJet 1020 Printer. There is also a HP LaserJet 1020 Plus Printer. <<< Are you sure you don't have this one??? Did you catch the "plus" part?

It's driver is from here:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=3329758&lang=en

Make sure all the cables are well connected before installing the driver and turn the printer "on".

Good luck.

This thread is untracked.

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Glad I stopped back
by Dango517 / February 13, 2008 8:26 PM PST

I see my link went south. Let's try that again. From this link, choose the plus version if you need it.

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=+LaserJet+1020+Printer&submit.x=7&submit.y=1

Make sure you've registered the printer with them before you proceed or you may have problems down loading the driver. <<< This part is what I came back for.

I've checked the link before I submitted the post this time. It worked for me.

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