Computer Help forum

General discussion

HP Laptops Windows 7 Upgrade Drivers withheld

Purchased a TX2500Z Touchscreen Laptop in 2009 before the "free" windows upgrade from vista.

Tested it with a Dual Boot Vista/Win7 RC everything worked fine in Win7 RC and I booted to Win7RC exclusively

It is listed on HP's Windows 7 compatible list.
There is an HP Windows 7 upgrade kit for buyers who purchased after the "free Windows 7 upgrade" date.
For those who purchased before the "free update" date HP states a retail version of Windows 7 must be purchased.

I purchased the retail version of Windows 7 and drivers are missing unlike Win7 RC, HP will not support nor provide drivers for my Retail version of Windows 7. They suggest I restore my laptop to its original Vista.

What BS to offer a Win7 upgrade kit, but not offer those same drivers to Retail upgrades.

Discussion is locked
You are posting a reply to: HP Laptops Windows 7 Upgrade Drivers withheld
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: HP Laptops Windows 7 Upgrade Drivers withheld
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Drivers for Windows 7

In reply to: HP Laptops Windows 7 Upgrade Drivers withheld

Windows 7 retail version is still relativily new to the market. Only the newest hardware will have drivers for Windows 7. Just as it was with all previous operating systems, it will take some time for the manufacturers to create drivers for older hardware. Depending on how old your hardware is dominates when and if the drivers are produced. Your only hope is to contact the manufacturer and ask if new drivers are being developed.

Collapse -
They have the drivers, for those who purchased after June'09

In reply to: Drivers for Windows 7

HP has the drivers, and you can get them for my specific model IF you are eligable for the Win7 free upgrade. The drivers just aren't all available for download. Spent an hour with Tech support who ended up telling me that theirs is a special version of windows, that I can get if I am eligable for the free upgrade, but I cannot purchase it. They will not support my Vista upgraded via Retail version

Collapse -
HP Support Assistant?

In reply to: They have the drivers, for those who purchased after June'09

Does your new computer have HP's Support Assist.? It will analyze and download any and everything needed on a regular basis. If your computer did not come with it installed try a work around by going to HP Total Care and let it scan, and hopefully find, that your drivers are missing. It may recommend you install and provide them to dl. Just a work around shot.

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Best Black Friday Deals

CNET editors are busy culling the list and highlighting what we think are the best deals out there this holiday season.