HP laptop/notebook freezing after 10-15 minutes of being pow

have had my HP ENVY NOTEBOOK - m6 - since mid 2016 so about 2 years and, other than it running much slower in the last year have had no major problems with it until now. I use it mainly for college: writing papers on Microsoft Word, and accessing my college’s website. but since im taking a summer course that’s Online, my laptop is going to be my primary device to access all websites and to write papers/take quizzes for the class. My laptop is the only way I can my work.

1 or 2 months ago it began running extra slow and a game I play(the only game I have downloaded on my laptop) began lagging and it would freeze and I’d have to just hold down the power button and shut it off.

• Things I’ve tried to fix the problem:

- clearing cache of both the game I play and my computer

- deleted all pictures,videos,documents and anything else I didn’t need on my laptop to free up space

- deleted all data from the 1 game I play which cleared up a ton of space but didn’t help

- updated the laptop and updated any/all programs that I use

- reset it many times

- it’s fully charged

- turn off and on(we’ll im basically forced to when it freezes)

- CTRL + ALT + delete when it freezes but it doesn’t do anything


Now EVERY time I turn on my laptop, I have about 10-15 minutes to do what I need to do before it’ll just suddenly freeze and I’m forced to hold down power button and shut it down.

nothing works. This is a big problem as my summer class has just begun and 10-15 minutes only gives me time to log into my school website and , if I’m fast enough, view my assignments for that day.

But usually after that it’ll freeze up and I have to shut it down.
Is it time to get a new laptop or can I fix it? my warranty is expired.

• Specific details about my laptop/notebook:

-HP ENVY NOTEBOOK - m6 - p114dx (Touch) (ENERGY STAR)
- runs on Microsoft Windows 10 (64-bit)
- 64-bit operating system, x64-based processor
- Touch support with 10 touch points

Discussion is locked

Reply to: HP laptop/notebook freezing after 10-15 minutes of being pow
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: HP laptop/notebook freezing after 10-15 minutes of being pow
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Clarification Request
So let's start with something very basic.

How often is the canned air used? (Your answers will lead us to what's next.)

Also, go get a Speccy report and look at the Smart Values on your HDD. Is 01 and other items near zero or off the charts?

- Collapse -
Clarification Request
Does this happen even if not connected to internet?

Or can it run OK when internet connection is shut off?

CNET Forums

Forum Info