Question

HP Laptop Screen Skipping

Mar 24, 2020 10:34AM PDT

Hello everyone, I really need some help. I just recently bought a second hand computer from a pawn shop. Before I bought it they showed me everything was in working order so I felt safe bringing it home. However, I have noticed in the week I've had this computer, that it will "Skip" every so often. Now when I say that, I mean if something is move on the screen, it will jump forward every few seconds. This happens with my mouse, and with moving models that are currently on screen. I have attached some footage of my mouse doing this. I have no idea what the issue could be and while it isn't overly troublesome, it can be tad annoying at times when I am trying to play something. Any help would be appreciated! Here

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I don't see anything wrong.
Mar 24, 2020 11:30AM PDT
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I know these AMD A8 machines.
Mar 24, 2020 12:14PM PDT

They are very finicky and I see something off right off the top. Let's get into it.

1. RAM is 10 GB. This creates an issue that the RAM is not in dual channel mode all the time. Both reports leave out exactly what is in this laptop but the HMT425S6CFR6A stick looks to be 2GB so my guess is that there's an unreported 8GB in the laptop. To fix this you would get a second 8GB of the same make, model, specs to get this area cleared up.

I don't want to repeat all that's been written about dual channel but since it's an AMD A8, the impact is more than 15% performance loss.

2. HDD. it's a slug of a HDD. 5400 RPM and according to the SMART VALUES will cause pauses, hangs and more. This issue like item 1 is well done so in short, no, it can't be fixed. The drive is replaced with most folk opting for SSD.

Also, folk might find reloading the OS will "help" but the issue only comes back later. This is not worth more discussion or inspection as it's been done so many times before.

You can see the poor RAM performance in the benchmark as well.

While I'd go with Windows Defender for now that is your choice but there are real issues with this laptop that I doubt any warranty would cover.

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Answer
Mouse cursor skipping can be annoying
Mar 24, 2020 3:44PM PDT

Step 1
Have you tried closing all applications and restarting the laptop. This will shut down any background processes that might be affecting the cursor. Rebooting most often fixes cursor skipping problems.

Step 2
Have you tried running antivirus software to confirm the issue is not caused by malware. Has the cursor changed shape? If so then the laptop maybe infected or you may have installed faulty software. Run antivirus and remove and suspicious software or files from laptop.

Step 3
You can try to adjust your touch pad settings. Open control panel in Windows click mouse and then click tapping. Lower the tracking speed speed or sensitivity.

Post was last edited on March 24, 2020 4:29 PM PDT

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