I am impressed at the level of response to this thread. Before I worked for HP, I was a die-hard true believer in every aspect of HP products (be it HP Pavilion desktops or any product from their Printing & Imaging Division, even some of their laptops were dependable). I lived 3 states away from my non-computer savvy Mother and I firmly believed HP was the best solution at that time ? especially with their 3 year in-home support plans. The only issues I ever had with Mom's PC?s were s/w related that she caused - or another time about a year after her 3rd new PC, the HD went out. Decent odds considering what I've read here today on this forum. Mom has that PC mentality like I do - "I want it all and I want it now!" Then I went to work for HP for 10 years.
The hardest change I endured as an HP employee who lived on the PC nearly 14 hrs a day was the 400-500MHz desktops they made us use until late 2001-2002. Shameful. You'd think at least the employees would get some sort of a break on newer company equipment in order to provide better service to our folks and to the public at large... NOT! Ok, off the soap box and back to the point of this response...
During the 8th thru 10th years working for HP, our division was in the distinct position of having to communicate with ?those non-understandable folks? in Bangalore, India on a daily basis - long before the Customer Support was subjected to them. It was extremely difficult for most of us HP folk to understand them - AND YES LIKE YOU WE ALSO REQUESTED TO SPEAK WITH THEIR SUPERVISORS! However, it was more cost effective for then-CEO Carly Fiorina to outsource to India and buy her executives a couple jetliners than pay the rest of us what we were worth. Layoffs were appealing to execs then. After a time, the new outsourced India-based HP folk developed this crazy internal policy where ?the American HP folk? couldn't understand ?the Indian folk? names, so they started adopting American names like Carol or Bob or Joe ? which was ultimately an insult to many of us as we learned they were simply appeasing "the Americans." Unfortunately, that was not the case for the unlucky calling Customer Service for help with their disturbing frustrating product issues over the next several years. Even HP folk felt a sense of empathy if you will for ANYONE calling HP Customer Service.
During the last couple years I was there, many of our divisions were required to train many new India arrivals in how to do our jobs, from Systems to Networks to PC Support staff. Once we all trained their India teams, they replaced most of our jobs for a drastic reduction in pay ? to the benefit of HP. Now you wonder why you?re getting the level of Quality Assurance, Customer Service, and poorly made parts in some divisions. It's the lack of experience on HP's part to keep enough of the old-timers around to ensure better quality to the consumers. Lesson learned - if you talk to foreigners long enough it gets easier to understand them and they agreed that they felt the same way about us.
Do I still believe in HP as a whole ? NOT EVEN! Am I loyal to them ? maybe. Do I still believe in their Printing and Imaging Division ? YES I DO! They have excellent printers ? I?ve had every HP printer from their HP PSC 500 to my man?s HP PhotoSmart 2610 series printer and my HP PhotoSmart 3300 series printer that I wouldn?t trade for anything. I?ve NEVER had issues with them. Every desktop my Mom has ever had was chosen by me and all 3 (soon to be 4) were HP brand ? especially for their quality to withstand my Mom?s abuse and HP?s in-home support. Even the Care Plus Warranty guy that went to my Mom?s house two years ago to replace/upgrade her HD when it failed was so awesome that he sat with her for three hours after his job was done and answered all her questions and showed her how to change RAM and such. So, yes I?m impressed with HP?s extended warranty service without a doubt.
There are two failing factors in this whole story? I have two Compaq laptops with bad power that need repaired. My 2 laptops like so many of yours is also saying it?s charging, but it?s not. It won?t leave 0% charging status. I know what has to be done and it isn?t exactly cheap since I?ve already replaced the power cords to no avail. The power connectors are bad. So I can sympathize on both sides of the coin. You?re not alone in your convictions of HP. Thanks for letting me share my side of HP with all of you.