HP Laptop help

Hi. Thank you for your response.

As my laptop is approximately a month and half old I don't feel that is normal. The issue wasn't that it is charging up to 97%, the issue was that it wasn't charging at all. I searched all over the internet for help and there were a lot of people having this same issue. One person said that if the battery is at a certain percentage that it would not charge until it fell below that percentage. Another one suggested removing a specific file under device manager/batteries/ACPI - composite battery (file) then scan for updates. I tried that, and it didn't work.

In the end, I contacted HP Support (as there were no simple, quick fixes that I could find) and they were able to identify the issue and how to fix it. The battery is now charging the way it should be.

Again, thank you for your time and response. It's appreciated.

Sorry for the late response.

According to HP Support they said it was one of the software updates that automatically installs at shut-down. We reset my laptop to the original factory settings and the battery started charging again. The bad part is that now my computer didn't have those updates any more so when I would shut it down the updates were put back. It's been about 3 weeks (give or take) and this morning I checked my battery and it it's saying 97% available (plugged in, not charging). There has to be a permanent fix. I can't keep doing this every few weeks. They said if it happens again that I'd have to ship my laptop to them to fix.

You now have to ID the software update that causes this issue or wait for the corrected s/w update to fix that past update. I know, it's confusing but that's a real world issue at times. Since, you know its an update, then review all those updates recently installed and you get de-install them. Of course if you have automatic updates set, it will repeat that d/w again. HP should provide a KB# or Id that specific update in order to correct that. MS provides many updates as well, so either HP or MS provides that update, and thus they are the originators must later provide the correct fix. Sorry, you maybe in a waiting mode until it becomes corrected.

tada -----Willy

Thanks Willy.

I just got off the phone with HP again. I asked him if we could isolate which update and uninstall it or block it somehow. He said that wouldn't be possible. I also asked him if it could be Windows 7 because I've seen a lot of people say they started having issues once they upgraded; I asked if upgrading to Windows 8 (when it officially comes out) if that may solve it. He wasn't sure. We ended up doing another system restore back to the factory settings. This time it didn't work, so now we both are not sure if the information that I received the first time was accurate. I don't know. It would just be nice to have my battery charge. It was fine yesterday I don't know what happened between then and now.

However I know why. Because it costs battery life to constantly charge it up after the usual 2 to 10 per cent overnight drop, they wait a little longer before beginning the charge. Result? Longer battery LIFE. I emphasize LIFE because we are not talking battery TIME.

Maybe battery power laptops are not for you.
Bob