Spyware, Viruses, & Security forum


HP insists on a paid virus program

by raahc / January 11, 2016 6:07 PM PST

I just purchased a new HP computer and had some minor issues. The rep I spoke to asked if I was using a virus program and I mentioned using Avast (free). I have been using this program for many years with absolutely no problems at all. The HP rep insisted I purchase McAfee, which they offer at 50% off, or another program such as Kaspersky or Norton?

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All Answers

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Tell HP
by itsdigger / January 11, 2016 6:12 PM PST

That it's your computer and you'll run whatever AV that you choose!

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HP lost me over their "support" too. In my case, lost it all
by R. Proffitt Forum moderator / January 12, 2016 6:05 AM PST
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Worth a read ..
by Carol~ Moderator / January 12, 2016 9:03 AM PST

The below Avast blog entry is old. The players may have changed but it seems as though the practices haven't. It reads in part ...

" Why is avast! not pre-installed on my new computer?

Some people have asked me why when they buy a new computer our avast! product is not already installed. They complain that they have to remove the anti-virus product that is on the computer, download avast!, and then install it. And of course, they ask why we don’t get the computer manufacturers (HP, Dell, Acer, Sony, etc.) to just install avast!.

This article from the New York Times ( http://www.nytimes.com/2009/07/06/technology/business-computing/06virus.html ) talks a bit about the business but in much smaller terms than it actually is. As the article states, getting security software on new computers can be very valuable. It is a business I knew quite well from my time at Symantec. We would love to do this as the time when most people need a security product is when they buy a new computer. The reason we don’t do it is that it is that putting software on new computers is a very big and very expensive business. Manufacturers (OEMs) make a lot of money from the software that is provided on the computer. The OEM security business is what I call one of the “dirty little secrets of the PC security business.”

[ Note: Emphasis by me. ]


I share the same sentiments as itsdigger. "It's your computer. Run whatever AV that you choose!"

Best of luck..

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by Rihem Zine / January 16, 2016 1:00 PM PST

Kaspersky is a good antivirus.

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Thanks everyone
by raahc / January 17, 2016 1:48 PM PST

I appreciate your feedback. I like Avast and will stick with it.

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Best Antivirus
by RickyMartinzx / January 20, 2016 11:51 PM PST

In my point of view using paid version of an Antivirus is better than using a free version. Before buying paid version, I suggest you to trail free version. In my point of view bitdefender and Safebytes are two useful antivirus.

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Some Consider Safebytes as Malware
by Grif Thomas Forum moderator / January 21, 2016 10:40 AM PST
In reply to: Best Antivirus
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