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General discussion

HP F1503 / F1703

Dec 30, 2005 1:07AM PST

My HP F1503 just began blacking out this week. I have had it for 16 months (out of warranty.) It is the same problem as the F1703. In fact, my serial #, manufacturing date and symptoms are the exact same as the F1703. When I first called HP, the guy told me in his broken English that I had a software problem and needed to IMMEDIATELY pay $45 to talk to tech support to fix the problem. I or course didn't do it. I called HP through their Calif. office and actually got to speak to an English speaking American who was a SENIOR Case Manager (big whoop!) After keeping me on the phone for over 30 min. and not finding anything on the F1503, he offered to let me upgrade to the F1703 for $125! This was a refurbished unit with a 90 day warranty. Wasn't that kind of him to let me pay to have a worse monitor? Do they think I am stupid or what? He kept telling me that I would have a 90 day warranty and that if anything went wrong, they would give me a new monitor. The problem with these monitors is after 1 year, not in the first 90 days!

HP quit trying to pawn off your problems and fix them!

Discussion is locked

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HP f1503 blackout issues
Jan 31, 2006 8:23AM PST

I too have experienced the problems you described. Today, 1/31/06 I faxed a four page letter to the CEO, Mark Hurd of HP requesting that they investigate the problems we are all having with the f1503 monitors. I advised him that I am prepared and will file complaints with the State Attorney General office, and the Better Business Bureau, as well have already contacted The Law Firm of Girard Gibbs in San Francisco, who had initiated an investigation into the f1703 issues prior to HP extending the warranty on those models, to open another investigation into the f1503 if they ignore my request. I advised him that there are many of us posting here at CNET with issues on the f1503 so he cannot say that they dont know anything about it. In the past I have found this type of action to end in positive results, but if not I will proceed with my complaints. If I get any resolution I will advise Mr. Hurd that I will forward anyones name who is interested in a resolution also. I will be back to let you all know the progress on this nd if its good we can maybe communicate so we all can get our issues resolved.

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HP PAVILION F1703 BLACKS OUT
Jan 31, 2006 8:27AM PST

I OPENED A FORUM OF MY OWN BUT I AM ADDING TO YOUR HOPEFULLY TO HELP PEOPLE...TAKE CARE

TO ANYONE WITH A HP PAVILION F1703 17" MONITOR THAT BLACKS OUT EVERY FEW SECONDS OVER AND OVER DO NOT FEAR!!!!!
HP HAS COME TO REALIZE THAT THERE 2004 MODEL WAS FAULTY
CALL 1-800-474-6836
GIVE THEM THE SERIAL NUMBER, DATE AND INFO ON BACK OF THE MONITOR AND THEY WILL SEND YOU FREE OF CHARGE A NEW MONITOR. THEY WERE VERY NICE TO ME. I WAS PREPARED FOR A BATTLE BUT NEVER HAD TO FIGHT THEM ON THE PHONE. IT WAS A BIG RELIEF TO KNOW I WASNT OUT 500 DOLLARS...I DO HOPE THIS HELPS EVERYONE AND I WOULD LIKE TO KNOW HOW ALL OF YOU MAKE OUT WITH THIS INFORMATION!!!! TAKE CARE LISA

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f1503 monitor status with HP
Feb 8, 2006 6:55PM PST

well, talked to a case manager and after a bunch of circling around the block, I asked if HP was refusing to investigate a consumer complaint to see if any connection existed with the f1703. The case manager stated that HP was refusing to investigate.... The Better Business Bureau is forwarding my complaint to HP as we speak, and I am filing a comnplaint with the California State Attorney Generals office in next few days. I also contacted Girard Gibbs Law firm who had previously investigated the f1703 issue and they are looking into opening an investigation into this one. I will keep all advised of progress as I hear back from sources. I also emailed contact 4, our local television consumer source but not sure if they will pursue. Put it this way...its not over until the last dance has been danced. Will update soon, hopefully...