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Question

HP Envy Keyboard Issue

Apr 24, 2020 4:02PM PDT

I'm having an issue where hitting the right shift key types the letter r and the left shift key types the letter v. There's also an issue where the o key randomly capitalizes. It is a touch screen laptop if that makes a difference. The keyboard is set to the correct language so that's not the issue. I've also uninstalled and reinstalled the keyboard driver.

Discussion is locked

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Answer
The other test.
Apr 24, 2020 5:16PM PDT

Test with an external keyboard. What happens?

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No Keyboard
Apr 24, 2020 5:54PM PDT

I don't have an external keyboard to use.

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Then you may be going the expensive route.
Apr 24, 2020 6:03PM PDT

1. Service counter.
2. Replace the keyboard.
3. Does the keyboard work in a Live OS like Linux?