So most of the time this is fixed with a motherboard swap. Shame really but let them fix it.
So, my high end HP Envy 17 inch 4K display laptop just got back from the service center today. The reason it went to the service center was because the screen was covered with vertical lines and distortion. The computer was running fine, otherwise.
Anyway, when I fired it up today after receiving it back from the authorized HP service center in Grapevine, TX, I noticed that the cooling fan just runs fast all the time, which it never did before. Even with very low CPU usage of under 5%, the fan runs quite fast and is quite audible.
So, I today did a chat session with HP about this and the representative updated the BIOS, which did not make any difference in the fan speed. He also adjusted the cooling mode from ACTIVE to PASSIVE, which also did not slow down the fan.
He then said there is something else wrong, hardware related, and I would need to turn around and send the laptop right back to the service center.
I thought I would ask here if anybody has any ideas what may be making the fan run so fast. Thanks in advance for any ideas.