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Question

hp elitebook 8540w fx1800m keeps crashing bsod

by Synthkeyz / October 30, 2017 4:18 PM PDT

Hi
I have bought a second hand Elitebook 8540W. Did a fresh windows 7 installation. But the graphics driver keeps crashing... sometimes freezing... then a bsod..... what can this be? I tried all drivers from the HP drivers page for the Quadro FX1800m....

https://h30434.www3.hp.com/t5/image/serverpage/image-id/165302iFE7CC9FED8FF5D55/image-size/large?v=1.0&px=600

one of the bsods

https://h30434.www3.hp.com/t5/image/serverpage/image-id/165303i9CD55F6FC07D0FC1/image-size/large?v=1.0&px=600

my memory is OK so can't be memory

https://h30434.www3.hp.com/t5/image/serverpage/image-id/165304i505EFBB953680D55/image-size/large?v=1.0&px=600

the crash (video drivers doesn't respond, has been restored etc)

https://h30434.www3.hp.com/t5/image/serverpage/image-id/165305iED350326386400C7/image-size/large?v=1.0&px=600

No errors on video memory

https://h30434.www3.hp.com/t5/image/serverpage/image-id/165306iBAF7DC198BB2A3A8/image-size/large?v=1.0&px=600

Sometimes windows get black and I can't do anything within these windows.


My specs:

https://h30434.www3.hp.com/t5/image/serverpage/image-id/165296i1051C30D7C383C30/image-size/large?v=1.0&px=600
https://h30434.www3.hp.com/t5/image/serverpage/image-id/165297i904E66346878DF44/image-size/large?v=1.0&px=600
https://h30434.www3.hp.com/t5/image/serverpage/image-id/165298i552BB833281CB4FB/image-size/large?v=1.0&px=600 https://h30434.www3.hp.com/t5/image/serverpage/image-id/165299i7E25220162626969/image-size/large?v=1.0&px=600
https://h30434.www3.hp.com/t5/image/serverpage/image-id/165300iB00689BCE6A4A0B2/image-size/large?v=1.0&px=600


Please help! It must be a drivers issue..... safe mode and without the GPU drivers work OK. But as soon as I install the drivers for the Quadro card it freaks out!

Ps. Same error as this one:

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/Elitebook-8540w-Still-Not-Stable-Driver-For-Its-NVIDIA/td-p/607505

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Clarification Request
Here's a thing.
by R. Proffitt Forum moderator / October 30, 2017 5:02 PM PDT

I can't tell what you did on the clean install. For example is the HP BIOS Current?
Tell me the exact order of the driver install after Windows. Also is SP1 installed?
Is there anything odd about the OS I need to know such as KMS?

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8540W clarification
by Synthkeyz / October 31, 2017 9:52 AM PDT
In reply to: Here's a thing.

despite the fact that I don't have the bios password. It's the latest version.
I tried it with Windows 7 reinstalled couple of times.... same problem. Also tried Windows 10 several times.... same problem.... when I run the computer without drivers there is no problem.
Currently I have windows 10 installed on the machine.... but now it just randomly freezes.
After contacting HP I received a restore CD with the Windows 7 version they shipped the laptop with, same drivers same OS. Same problem.

What could this be? Failing graphics card? Before I buy another graphics card I'd like to know if this will really solve the problem or maybe it is something else? Is this just a sign for alot of more problems with the machine? Memory is new, SSD is new so alot of modifications.

I know the guy I bought it from placed new 1600mhz memory in the machine which it should theoretically support but the BIOS clocks it down to the standard 1333mhz.

And, when the graphics card may be dead..... is there something I can do that will make it workable without crashing like some settings in the NVIDIA control panel?

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hp
by Synthkeyz / October 31, 2017 9:53 AM PDT
In reply to: Here's a thing.

oh yeah and I contacted HP but they don't want to help me with this issue.

All Answers

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Answer
This looks like a very old laptop. From 2010?
by R. Proffitt Forum moderator / October 31, 2017 10:05 AM PDT
https://www.notebookcheck.net/Review-HP-Elitebook-8540w-Notebook.32440.0.html

While it seems like a nice laptop, the age is beyond expected service life. This can really rile some that bought it used and have problems.

If you recently bought, time to go for the refund.

Since you used the factory restore and it failed, I have to write that outside of trying a Linux on it, I have to go with it's a defective model or unit.
Collapse -
PS. I did ask a few questions.
by R. Proffitt Forum moderator / October 31, 2017 10:08 AM PDT

But as the factory issued OS fails, then it's not something I can get into. My choice here as I recognize a tar pit issue when I see it and have to write it's time to bail out.

Do try a Linux. As to your driver claims, those come from the makers. I don't own this model so I can't try these for you. That is, you have to hunt down versions, test and see if your claim holds true.

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Found the problem?????
by Synthkeyz / October 31, 2017 11:14 AM PDT

Hi,

It's a second hand one so nog warranty.
I think I have found the solution.... have tested everything and no errors. Since I always put my lappy on power without battery I tried it with only the battery in now and it worked.
But when I plug in the power cable it begins to crash again..... also when I put out the power cable again the machine shuts down. So it probably has to be the adapter? Maybe the guy who sold it gave me the wrong adapter?

This is the adapter i'm using..... is it the wrong one? Seems like the lappy doesn't get enough power to feed the graphics card or something?

Moderator note: Images removed by member request.

Post was last edited on November 12, 2017 8:44 PM PST

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Dell adatper
by Synthkeyz / October 31, 2017 11:28 AM PDT
In reply to: Found the problem?????

Hi,
I also have this adapter from my old laptop.... could I try this one or will it harm the Elitebook?

Post was last edited on November 12, 2017 8:44 PM PST

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NO. Adapters are rarely exchangeable among makes.
by R. Proffitt Forum moderator / October 31, 2017 12:03 PM PDT
In reply to: Dell adatper

But the crash does point to a hardware issue. That is at this age you may have to replace old cracked heatsink compound on all heatsinks. Now a new to this tech might point to temp readings which you dismiss them and get the work done by the more seasoned tech.

It's old, there are likely hardware issues and I've seen folk lose months searching for a working driver. This is why you may get the idea I don't agree with the assessment.

HOWEVER if you could detune, underclock GPU, CPU, RAM and system, then it might eek by for a few more years.

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underclock
by Synthkeyz / October 31, 2017 3:14 PM PDT

Do you know how to underclock it?
Seems even in power saving mode the thing crashes on cord.

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Not for your machine. Only generic methods.
by R. Proffitt Forum moderator / October 31, 2017 3:52 PM PDT
In reply to: underclock
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Answer
solved
by Synthkeyz / November 6, 2017 4:11 PM PST

solved.... it was a wrong adapter. works like a charm now

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