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HP DV6000: Overheating issues? Touchpad is burning.

by chsmike2002 / June 11, 2007 1:50 PM PDT

I just bought a new HP DV6355 and it seems to be overheating. The touchpad gets rather hot after a few hours of us. It isn't terrible, but it does require me to move my finger often the pad after extended use.

Is this common for a new computer? The rest of the computer isn't as hot as the touchpad. If anyone has any comments/tips, it would be appreciated.

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Sounds like a warranty issue to me. . .
by Coryphaeus / June 11, 2007 9:02 PM PDT

And hot may mean smoke.

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by R. Proffitt Forum moderator / June 11, 2007 9:53 PM PDT

Packing all the GPU and such will result in some item going up in temp. If you want a laptop that surfaces don't rise when we ask for 3D game capability you may have to wait a few years but today, this is the norm.


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check bios version
by jmhal / June 12, 2007 7:17 AM PDT

check the bios version, to do this hold the "Fn" key and press esc.
HP recently released a new bios version: F25 which will allow the laptop to accept 4 GB of RAM but the fans rarely go on and people have seen CPU and HDD temps go up 20C as compared to F16. So if you do have F25 I recommend immediately installing version F16, it has a bit more noise due to fan activity but it won't cook you laptop.

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bios version
by cmcwhirter / July 6, 2007 10:51 AM PDT
In reply to: check bios version

i just sent my dv6000z back to be repaired after the wireless card and the video card failed completely. on return it had the bios version f.37 installed. i was hoping this version had some controls for the fan because my laptop is getting really hot and it seems like the fan is almost never turning on. this has to be what caused the hardware failure in the first place. does anyone know anything about that bios version. should i still install the older f16 version? the heat problem on my laptop is really over the top. i'm used to laptops getting hot when really intensive games are being played for hours but it shouldn't be getting so hot while i'm just typing this post with no other extra programs open at all. not only does the touch pad start to get pretty hot but so does the whole left side. the back exhaust area is almost too hot to touch. any new ideas would be great thanks.

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Make the call.
by R. Proffitt Forum moderator / July 6, 2007 11:58 AM PDT
In reply to: bios version

You need to lodge the complaint now, today and this minute. If the unit has a defect, HP is the one to fix it.


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complaint form?
by cmcwhirter / July 6, 2007 1:38 PM PDT
In reply to: Make the call.

do you have any idea how to find the register complaint form on the US hp site? I was able to find the one for singapore but not for the US one. they make it so difficult.

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Here it's a number supplied with the laptop.
by R. Proffitt Forum moderator / July 6, 2007 10:53 PM PDT
In reply to: complaint form?

I'm in the US and the numbers are packed with the machine.


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