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HP desktop help PLEASE

Our Packard Bell was bought about 3 years ago and never came with ANY CDs - XP etc. was already installed. Now we are having problems - there are hardly any programs or files installed on this computer yet it is saying almost all of the 40GB HDD is full!! I am thinking this is due to a virus (I recently removed about 140 infected files!!) I was thinking about just formatting HDD / reinstalling Windows but how on earth do I do it? (The authentic product key sticker is attached to the tower)

Thanks,
Anna

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Re: reinstalling

In reply to: HP desktop help PLEASE

Packard Bell or HP? Confusing.

The easiest way is to contact them and ask for a restore CD. Otherwise you need a CD with that same version of XP (pre-SP2, probably) that accepts the product-ID from the sticker. A wild guess.

I would advice you to download a free program called TREESIZE to find out where all that diskspace is being used. It might be you can just free it. Also try CCLEANER to delete a lot of junk, and disable system restore (enable immediately after).

Hope this helps, post again if necessary.


Kees

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Re: HP/Packard Bell?

In reply to: Re: reinstalling

Oops sorry it's a Packard Bell, and thanks for the advice, will try your suggestions, also do you mean disable system restore, do absolutely nothing then re-enable?

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That's what I meant indeed.

In reply to: Re: HP/Packard Bell?

That frees disc space in the hidden System Volume Information folder.

Kees

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