I can see why HP would not answer. Try the maker of Scrapbook Factory Deluxe 3.0 software next time.
You may find yourself without much support but I've had some luck with Open Office and odd paper sizes.
Bob
I am having trouble getting my Hp DJ 9800 to print correctly on 12x12 paper. I am using Scrapbook Factory Deluxe 3.0 software. I have contacted them and also HP support with NO suggestions at all offered!
I have all the settings configured in the printer to use 12x12 paper. However, when I do a print preview, I see only part of my image. It looks like there is an EXTRA 1/2'' white margin on the right and about a 2 1/2'' margin on the bottom. It basically cuts off my page and leaves that part white.
I have all margins set to the HP minimum for this printer which is 0.25''. That is the only white I want to see, yet I still get all the extra at the bottom and on the right side. I have updated the printer driver as well.
Does anyone have a suggestion that I can try? I have nearly $400 in this printer specifically to print these 12x12 scrapbook pages, and I am not able to do that.
Running a nearly new Dell Dimension with Windows XP, 512 RAM and 70 G of free hard drive space.
Thanks in advance!
L.T.

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