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General discussion

HP - Customer Service Sucks!!

Jul 27, 2005 6:04AM PDT

I have 3 HP computers, and three HP printers. I WILL NEVER BY ANOTHER HP PRODUCT AS LONG AS I LIVE!!!!

It is now July 2005 ? my problems began in April 2005 ? so we are taking about a period of 4 months!!!

Problem 1: Computer will not turn on (it is less than 2 months old). They say owe well we?ll send you a box pack it up and ship it to us. So I did. They send it back, claiming that they tested it, and I get a computer back that is missing the memory card (therefore, it will not boot at all). So I call and of course they can?t just send me my memory chip they have to have me send the computer back to them again. So I do. And they send it back (supposedly testing it first) and I again get a non-working computer. So I send it back again, and they send it back again, and you guessed it, it still doesn?t work. So then I get to talk to the Sr. Quality Manager, HP Executive Customer Relations Management who guarantees me that I will get a working computer. So again I send it and finally they send me a working computer. But now they had the computer as long as I did. So I continue to use the products as I have already paid for them and one of the other computers dies?.it has a CPU fan that failed and will not boot up because of it.

So I call?and again I am told that they can?t send me the part (even though I told them I could easily install a CPU fan myself). So I wait for the box, send the computer back?.AND GET THE WRONG COMPUTER BACK!!!!! Then when I call I am told they have no idea where my computer is but they will have someone call me back. When they never called back I called them. They then claim my computer was at their service center the entire time (BULL) and that they haven?t fixed it yet (BULL) and that I need to send the computer I got back before they can send mine to me. Then the ?Service Manager? tells me he can?t guarantee my computer is coming back to me?WHAT THE F***!!!! He refused to give me anything in writing stating I will even get any computer at all back!!!! Since I am doing the right thing and sending the wrong computer back I guess I can only hope and pray that I get something in return?BUT NO GUARENTEE? AS THE ?SERVICE MANAGER? told me THERE IS NO GUARENTEES IN LIFE!!!

Discussion is locked

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(NT) (NT) OK umm I've seen this post too many times...
Jul 27, 2005 7:58AM PDT
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are there any companies left?
Jul 27, 2005 8:18AM PDT

i think i've read reviews/rants/post about plently of computer companies: dell, i buypower, alienware.... i mean is there a hero is this mess? one who will save our poor computer souls? lol, but i own a total of 11 HP computers and never had a problem, well, i mean a problem that was HPS's fault. I dunno though.
-Ibrahim

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it's called offshore
Jul 28, 2005 10:12PM PDT

EVERY company outsources their tech support. It's now a fact of life.