Alert

HP atrocious customer service

Dec 5, 2016 9:09PM PST

I am starting to think, based on our experience today, is HP shouting out loud and clear what CORPORATE CUSTOMER SERVICE is all about?

We know that HP ranks no 1 for exceptional poor customer service, but did not realise Exactly how poor it was, until today. After calling the customer line and shunted off with wrong numbers that went nowhere, finally, after umpteen calls, we reached IVR's that was COMPLETELY STUCK-just reverberating a half message again and again and again.

Well, after many many tries, we finally got through to someone who said that we need to pay for a service call.

So, you may ask, what was the problem? Well, after signing on to this portable device day after day after day, TODAY, this device REFUSED to accept the SAME PASSWORD. It took us to the security questions which we answered. Again, this device REFUSED to accept the correct answers.

Finally, the call centre SOLUTION: Go and PAY a company in PENROSE, Auckland to solve a problem!! A reminder that WE did NOT CAUSE the problem: The HP tablet did not want to ACCEPT a password today which we have used all along!!


I say that this should be HP's slogan:

"TRUST HP to put a CHERRY on the TOP for the most ATROCIOUS service".
Hands off it is at the top with corporations like MacDonalds, Apple, Microsoft, Airlines, Transport Corporations !!!

Discussion is locked

Follow
Reply to: HP atrocious customer service
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: HP atrocious customer service
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments

CNET Forums

Forum Info