I am starting to think, based on our experience today, is HP shouting out loud and clear what CORPORATE CUSTOMER SERVICE is all about?
We know that HP ranks no 1 for exceptional poor customer service, but did not realise Exactly how poor it was, until today. After calling the customer line and shunted off with wrong numbers that went nowhere, finally, after umpteen calls, we reached IVR's that was COMPLETELY STUCK-just reverberating a half message again and again and again.
Well, after many many tries, we finally got through to someone who said that we need to pay for a service call.
So, you may ask, what was the problem? Well, after signing on to this portable device day after day after day, TODAY, this device REFUSED to accept the SAME PASSWORD. It took us to the security questions which we answered. Again, this device REFUSED to accept the correct answers.
Finally, the call centre SOLUTION: Go and PAY a company in PENROSE, Auckland to solve a problem!! A reminder that WE did NOT CAUSE the problem: The HP tablet did not want to ACCEPT a password today which we have used all along!!
I say that this should be HP's slogan:
"TRUST HP to put a CHERRY on the TOP for the most ATROCIOUS service".
Hands off it is at the top with corporations like MacDonalds, Apple, Microsoft, Airlines, Transport Corporations !!!