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Hp all in one printers scanners copier fax photosmart 2610

by paulgadsden / November 1, 2009 10:48 AM PST

When i try to scan the scanner says i need software if i push the button or when i try to use acrobat reader hpqscnvw.exe has stopped working error comes up I have reloaded software and tried everything i know to sort it bur to no avail Vista and hp are infuriating Please help it was working fine last week and now its packed up

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Treat it like a new install.
by R. Proffitt Forum moderator / November 1, 2009 11:14 AM PST

Unplug it. Read HP's noted on how to clean it out. Follow the directions as if it is a fresh new install.

In closing I just had to do this on a friend's machine after they whacked the machine with a registry cleaner. Gad why do they use those things?
Bob

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Hp 2610 photosmart
by paulgadsden / November 1, 2009 11:24 AM PST

Ive tried uninstallin it & reloading hp software but it still does not work

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Then its dead.
by R. Proffitt Forum moderator / November 1, 2009 9:27 PM PST
In reply to: Hp 2610 photosmart

Time for a new printer thing.

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PS.
by R. Proffitt Forum moderator / November 1, 2009 9:29 PM PST

Your posts guide me to my replies. If you omit details such as the PC make, model, the full story then I have to give the "it's dead, Jim" answer sooner than later.
Bob

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Photosmart 2610
by paulgadsden / November 1, 2009 10:07 PM PST
In reply to: PS.

Hi The printer is an HP Photosmart all in one
The laptop is a Sony Vaio VGN-FW31j running Vista home premium operating system
press button on scanner it says install software
Try to scan from HP software and it says reinstall photo imaging software & try again unexpected error or restart PC or program This does not work to sort iut this unexpected errormessage
It will now scan into Acrobat reader so that is a step in the right direction
Goodness knows what is happening

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And?
by R. Proffitt Forum moderator / November 1, 2009 10:29 PM PST
In reply to: Photosmart 2610

I didn't read when said software was installed. I can't guess what's been done of if there was protection software active during the install (Spybot, norton, etc.) that can interfere with the setup.

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I see software from hp at this link.
by R. Proffitt Forum moderator / November 1, 2009 10:32 PM PST
In reply to: Photosmart 2610
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HP Photosmart
by paulgadsden / November 1, 2009 11:33 PM PST

Dear Bob thanks for all your help I'll do what you say and dsable the Norton spyware etc and hopefully we will be all singing and dancing but at least it works with Acrobat HP incidentally have been less than helpful saying I would have to pay them as its out of warranty but after kicking up a stink they are giving me some free advice which I will post to this forum I appreciate your time Thanks Paul

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