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HP 8610 Printer

by ChuckJTS-23427222252684036696820606199520 / September 20, 2014 6:39 AM PDT

I am asking for help and I am asking people not to rant on HP. I want help and not a rant.

Our HP Officejet Pro stopped printing. The print button in Word says that the printer is offline. The router says the printer is online.

I went to the Printer under control panel and changed the settings to use printer offline and it didn't work.

I tried everything. I tried HP's instruction to turn the printer off and unplug it. They said to turn the computer off and on. I uninstalled and reinstalled the software. I restarted the print spooler in Windows 8.1.

I tried to connect this wireless printer with USB and the software and the operating system doesn't believe it is connected. Everything else on the USB connection works.

I can't print.

ChuckJTS-23427222252684036696820606199520 has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by ChuckJTS-23427222252684036696820606199520

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by ChuckJTS-23427222252684036696820606199520 / September 20, 2014 9:39 AM PDT

Thank you.

I ended up calling HP and for some reason this printer qualified for online support and the other printer didn't.
She ended up changing the channel on the router to 11 so the printer wouldn't go offline.

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(NT) Nice. Still odd the USB failed.
by R. Proffitt Forum moderator / September 20, 2014 9:57 AM PDT
In reply to: Fixed

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