The bad part about this is the USB connection fails too. To me that means a failed printer. I don't see any mention of printing from any other PC.
I am asking for help and I am asking people not to rant on HP. I want help and not a rant.
Our HP Officejet Pro stopped printing. The print button in Word says that the printer is offline. The router says the printer is online.
I went to the Printer under control panel and changed the settings to use printer offline and it didn't work.
I tried everything. I tried HP's instruction to turn the printer off and unplug it. They said to turn the computer off and on. I uninstalled and reinstalled the software. I restarted the print spooler in Windows 8.1.
I tried to connect this wireless printer with USB and the software and the operating system doesn't believe it is connected. Everything else on the USB connection works.
I can't print.
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