Question

HP 6550b - Replaced HHD with SSD and Network Adapter Gone!?

Hi Guys, I have a copy of 7 Pro and it installed ok. Did act a bit strange during the installation but I got it up and running. No connectivity which I chased down in Device Manager as complete absence of Network Adapter. I was able to use a data transfer device and see the adapter from the old HHD but it will not transfer in by USB so I'm stumped. I have Spectrum WiFi at my home but all I get right now on this Laptop is what appears to be "do you want to dial again?" Huh? Is this the 1990's?

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Answer
No, it's Windows.

Driver Hell is a real thing. So let's go over the post W7 install work. I'll use:
https://support.hp.com/us-en/drivers/selfservice/hp-probook-6550b-notebook-pc/4173845

1. Head to HP.com and get to the page of drivers for W7 and your model.
2. You'll need the motherboard chipset package.
3. After that I would install the audio, ME, HOTKEY SUPPORT, then the WiFi driver.

I can NOT tell you exactly which WiFi driver as HP used a few models.

On my HP 6560b there's a WiFi on/off button just above the 10 key pad's Insert button too.

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Thanks for the response...

I'll try that...

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Update to Driver Hell!

Ok I did not find any network drivers with text pertaining to Spectrum's Sage routers but chose what looked like it may work and it did not. Also downloaded and installed chip-set and that took but still no network anything in device manager. Could not locate anything like the ME.HOTKEY you mentioned so the mystery deepens...

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ME was

The Intel Management Engine. Under the keyboard driver area the first item here was "HP HotKey Support."

I worry that you are just new to this hot place.

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Hot Place?

.

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I have to ask.

Why would we see something about Spectrum's Sage Router? All Windows PCs would have drivers for the PC and none for a router.

The problem I see today is that most folk are jarred when they learn just how archaic the Windows system is. Even Windows 10 has me doing such work on a clean install.

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Thanks for the response...

I mention everything which I deem germane to my situation in order to discover the technical data I need to remedy my problem.
Why would you ask why and focus on semantics instead of
realizing that in all likelihood, you must know a great deal more
about this stuff than those of us who come here and post questions.

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Re: network adapter

It looks like this machines is some 8 years old, so it could be a hardware issue also.

Things to try:
1. Clone your old harddisk to the new SSD.
2. Use the recovery discs that came with the laptop 8 years ago or that you made then.

If there are no hardware issues a new install of Windows with all drivers should work also, but maybe you didn't do it correctly. The 2 methods above circumvent that.

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It's also a small world.

It's a small world that we have two HP 6560b's in the office so we know where the drivers are.

As to technical responses I fear I can't do better as HP's web site does not give up a link to the Windows 7 collection of drivers but just the page where you put in the OS and then a list but it's not expanded so you have to expand each area to see the drivers under each group.

What this means is that a new user to both the Driver Hell issues must also be adept at navigating the HP web site.

That's on you to dig in and deal with. I did not create these problems but thankfully I can offer some guiding text about it.

Sometimes folk demand a step by step, screenshots and a YouTube video to boot. But this is pretty generic work which as you are not the IT or tech must step up and get in there.

-> See Kees reply since there's always another way and I'm repeating here I've lost count how many times the owner missed the on/off button or switch for the WiFi.

Post was last edited on May 31, 2019 10:52 AM PDT

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