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General discussion

HP 5650 Printer Problem

Mar 14, 2005 10:38PM PST

Attempts to print business envelopes on the subject printer fail due to a jam in the printer feed. Can anyone help solve this problem. Using Dell 8100 and Word 2000 OS is ME.

Discussion is locked

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There was a bug in Word 2000.
Mar 14, 2005 10:43PM PST

I won't look it up, but something nags me that the onscreen display or print preview didn't match the output till some patch.

Anyhow, do the usual and vacuum the printer out (dust and paper bits...) then wipe the rollers with a mild alcohol wipe and try again. Call HP to fix it or if repair exceeds new, then replace the printer. These printers are (in my experience) 2 year wonder devices.

What's a 2 year wonder device? A device that works for 2 years and then you wonder how to fix it for less than a new wonder device.

Bob

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HP 5650
Mar 14, 2005 11:02PM PST

Thanks -- makes me feel a little better. Printer is less than a year old. How do I contact HP?

Norm

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(NT) (NT) Start at hp.com....
Mar 14, 2005 11:09PM PST