Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

HP 250 G5 X0P41ES - brick after try of repair by HP's tool

Sep 27, 2018 11:18AM PDT

Hello guys!



I've got quite a serious problem with my netbook. Probably after one of WIN10 updates Internet stopped working - it didn't find any wi-fi. I tried to install drivers (didn't help), use Windows system restoring (didn't help) and finally I used HP's tool which I launched here:
https://support.hp.com/doc-images/546/c04761941.jpg

(I chose "Recovery Manager", as far as I remember).The tool asked, if I want to do backup. I disagreed, because I didn't have any CD or pendrive. After quite a long time I saw a window, which said, that recovering had failed and now I can go back or try again. And here's the most important point: I restarted netbook few times, sometimes with battery, sometimes with no batery (only charger). Finally I got bored (don't remind me that I'm stupid, already know it Happy ) and when my netbook was running only on charger (battery was removed), I disconnected the wire. After that it's brick, dead and so on. I can't even see a boot menu. Just nothing happens when I press on/off button. It doesn't work - neither with battery nor charger.

Does anybody know what shall I do? Actually my notebook still has got a warranty, but I just wonder, how big (and possibly expensive in repair) the problem is.

Cheers!

Discussion is locked

- Collapse -
Clarification Request
Odd story.
Sep 27, 2018 11:34AM PDT

Why was the battery out? Is there more story about this?

Anyhow, use the warranty would be best. If it was mine, I would have had the battery in since at the office we have laptops plugged in for 5 years and they come out with little battery wear. There's no reason to go without. Fix? Just wipe the drive and load the OS.

- Collapse -
Indeed - odd.
Sep 28, 2018 9:27AM PDT

Well, the story is, that my computer didn't want to load so I could see the Windows. All restarts gave me only the HP's window, which said that I can either go back or try again. I thought, that maybe putting out the battery would have been a harder reset. What turned out - we already know Wink

The question is, if HP will want to solve my problem, or if they say, that it's my fault and it's not included into the warranty help. Of course I will try after weekend - just have hope that anybody knows what could have messed up and how serious stuff it is.

Thanks for your help!

- Collapse -
The OS is not included in the warranty....
Sep 28, 2018 9:33AM PDT

I don't know if you know but OS, Windows issues are rarely covered. So rare that if they do, you go buy a lottery ticket while your luck is that high.

About the only good news is that sometimes the maker will give you the restore media. But that's rare.