Question

How to update product review on CNET

I've had an additional year of experience with product that I reviewed. Is there any way to update my review? The button to submit a review seems to work (without actually following through with the process) but I don't want to have multiple reviews. That just dampens the signal-to-noise ratio.

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Answer
Any link to this review?

Might help to find out whats up.
Dafydd.

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Link to review
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I think we only

have 12 hours to edit , so I think a new reply to the OP is what's required.
OP pt.2 ?

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Looks like no alternative to degrading the signal-to-noise

OK, thanks. If replying to the original review is the only way, I shall roll with that.

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Replying to review: Nothing happens after clicking Submit

This is the same as what happened half a year ago. I don't suppose there is any way to contact CNET staff to ask what's wrong?

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Hi.

I'm sending your post to Admin. Lee will look at it and will advise you. Bear in mind it's holiday season so may be a few days.
Dafydd.

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Found ways to contact CNET, but problem might be flash

Thanks. I also found my way to https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cnet.com and submitted feedback (mistakenly, as they are not responded to) followed by a question. The FAQs page has an interesting question #29 about site access and computer security settings. I have flash installed on home computer, and set to prompt for activation. I am informed that it needs to be updated. From my past experience, that is always time consuming, but I'm proceeding. Interesting to note, however, that clicking to submit this reply also resulted in nothing happening on the work laptop (which also has Shockwave Flash set to prompt for activation). Hopefully, this will go through on the home computer. (The failure to submit might also have been due to lack of a title, which is mandatory).

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Updated Flash, set to Always Activate, problem persists

I guess the title speaks for itself. No joy despite updating Flash and setting it to Always Activate.

A consolation prize: Updating Flash wasn't as painful as I remembered. I think it was Java that was complicated to update because of the mussing around to get to the right verification webpage.

Post was last edited on December 29, 2018 6:13 PM PST

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Answer
Hi dnetNuby,

Let me find out for you as I will get in touch with Download.com team. Many folks are out of office this week, so it may take some time for a reply from them.

Thank you for your patience!
-Lee

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OK. Thanks.

As per the title.

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Apparently a known problem

I received a reply to my submission of the problem description, which apparently went to the sales force. They said that they were aware of the problem, and that engineering was working on the problem. I responded to contribute the fact that I first noticed the problem half a year ago.

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